Job ID: 24-04172

Medical Assistant - Call Center
Brandywine, MD

Pay From: $20 per hour

MUST:
2+ years of experience as a Medical Assistant
1 plus years of experience in Customer Service
Scheduling Patient Appointments
Be willing to become Certified or Registered
Ability to type 60 WPM accurately.
Intermediate proficiency with software applications including creating and editing Microsoft Word documents and Excel spreadsheets.
Ability to navigate through multiple technology programs simultaneously while speaking with patients/families on the telephone.
Exceptional interpersonal and telephone communication skills and use of grammatically correct written communication.
Ability to empathize with and prioritize customer needs while remaining composed, focused and demonstrate compassion during stressful situations.
Good communication and decision-making skills, especially while multi-tasking.
Ability to work in a high-stress and complexity environment applying a high sense of urgency.
Strong attention to details.

DUTIES:
The Call Center Associate acts as the first welcome at a site for the caller on behalf of our sites, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. Elicits and records patient information and inquiries by following established protocols, and/or to schedule patient appointments for specified practice groups and/or multiple locations. Facilitates communication between patients and the practice site staff. Advocates on the caller/customer behalf to ensure needs are met and to promote an optimal patient experience. Demonstrates ability to establish and maintain effective relationships with patients and their families through active listening, empathy, courtesy, and professionalism.

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .