Manager - Enterprise Quality Engineering & Test Automation at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.

The Manager of the Enterprise Quality Engineering & Test Automation team will be responsible for leading a team in the global administration and oversight of global enterprise test automation and quality assurance tooling, creating mock integration services, overseeing service virtualization, test data automation, and test account creation. The successful candidate will also drive continuous optimization of automation solutions, capture critical testing insights, and uphold testing best practices that aligns to industry standards and governance.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

● MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.

● ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

● MANAGING PERFORMANCE: Coaches and mentors’ employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.

● COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

● SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary.

● INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.

● COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

● Creates new capabilities and processes, implements new toolsets to drive and continually improve Automation and Quality Engineering

● Establishes and refines SLO driven metrics to focus on reliability, availability, capacity, security and performance.

● Combines software and systems engineering to build and run large-scale fault-tolerant systems and services. Ensures both our internally critical and our externally visible systems and services have reliability, achieving uptime appropriate to our business needs.

● Keeps an ever-watchful eye on systems capacity and performance.

● Creates a high degree of focus on optimizing existing systems, building infrastructure and eliminating work through automation.

● Drives a culture of diversity, intellectual curiosity, problem solving and openness.

● Partners and embeds with our project teams and Pods to achieve operational and reliability objectives.

● Hires, trains and tracks performance of top-talent senior Automation and Support Engineers.

● Enables the team to drive important software, process, automation and technology initiatives and promote a culture of continuous improvement through blameless postmortems.

● This is a full-time management/leadership position (45+ hours per week).

REQUIRED

● +5 or more years of related experience in similar roles. Quality Engineering and Automation preferred

● Extensive knowledge of cloud ecosystems (Azure, Google)

● Extensive Knowledge of Automation tools

● Experience formulating and executing the team's technical strategy and roadmap.

● Expertise of Infrastructure-as-code approaches, role-specific automation tools and associated programming languages

● Scalable architectures, including APIs, microservices and PaaS.

● Strong leadership skills and the ability to motivate teams.

● Experience taking projects from inception to production, and is comfortable diving in to provide leadership Experience in recruiting and managing a team of experienced engineers and architects on large scale projects.

● Prior experience in defining and setting measurable success criteria for Quality Engineering and Automation

● Prior experience in hiring, training and leading a team of top talent engineers.

● Prior experience working with other internal teams - Development, Engineering, Operations teams to successfully resolve and close support cases.

● Ability to form strong partnerships and continuous collaboration with enterprise teams.

● Capable of leading a discussion with senior management, and is able to tailor the level of technical detail to suit the audience.

● HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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