Philips
Level 2 Support Engineer I, Clinical Integration & Insights
Cambridge, MA
Jul 6, 2024
fulltime
Full Job Description

Job Title

Level 2 Support Engineer I, Clinical Integration & Insights

Job Description

Level 2 Support Engineer I, Clinical Integration & Insights – Cambridge, MA

As a Level 2 Support Engineer primarily for the Capsule MDIP product family of medical device connectivity solutions you will investigate complex customer issues, help achieve a high level of customer satisfaction and champion customer needs as well as supportability requirements with R&D teams.

Your role:

  • Handle support escalations from lower levels of Technical Support and Field Implementation teams for complex issues
  • Create solutions or workaround for escalated issues in order to ensure a high level of customer satisfaction
  • Perform root cause investigation of issues to provide the necessary information to R&D to correct product issues
  • Train lower levels of support and other members of the S&SD teams on technical aspects of products
  • Acts as a technical expert on products
  • Champion customer support needs and supportability requirements in products
  • Work together with Product Management and R&D teams to specify and review supportability and reliability aspect of products

You're the right fit if:

  • You’ve acquired 5+ years of experience in Healthcare IT or Medical Devices with a strong IT background
  • Your skills include knowledge of hospital IT systems, network communication, serial communication, databases, a strong customer focus and problem-solving mindset
  • You have a Master’s Degree in Computer Engineering, Science or equivalent experience
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
  • You have good interpersonal skills, work well within teams composed of people with very varied profiles (technical and non-technical), are able to understand complex technical topics and simply them for the non-initiated.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA

#LIPH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

PDN-9c7454b2-2936-4cae-9013-b306649df0ae
Job Information
Job Category:
Engineering
Spotlight Employer
Related jobs
The Evergreen State College
Library & Archival Professional 3
The Evergreen State College
Library & Archival Professional 3(Working title: Archivist and Digital Scholarship Manager) For complete details and to learn how to apply for this position visit: https://evergreen.edu/
Sep 23, 2024
Olympia, WA
Assistant Professor in Health Economics
University of Utah, Department of Economics
The Department of Economics invites applications for a tenure-track position in Health Economics to Address Health Disparities. This position aims to advance innovative research to address health disp...
Sep 23, 2024
Salt Lake City, UT
PPG Springdale Wants YOU!Are you ready to take the next step in your career Were hosting a Hiring Event in search of talented individuals to join our dynamic team as a Production Operator. Our exclusi...
Sep 23, 2024
Pittsburgh, PA
©2024 TalentAlly
Powered by TalentAlly.
Apply for this job
Level 2 Support Engineer I, Clinical Integration & Insights
Philips
Cambridge, MA
Jul 6, 2024
fulltime
Your Information
First Name *
Last Name *
Email Address *
Zip Code *
Password *
Confirm Password *
Create your Profile from your Resume
By clicking the Apply button, you agree to the terms of use and privacy policy.
Continue to Apply

Philips would like you to finish the application on their website.