WHAT YOU'LL DO

BCG’s Global IT UX Center of Expertise (CoE) is seeking a co-op interested in pursuing a UX design or research career. You’ll be part of the team responsible for driving BCG’s internal products and service offering. You will have the opportunity to learn and grow as a UX generalist in both design and research. You will receive on-the-job learning, guidance from industry experts, and formal training opportunities as you work on a range of projects that support our UX initiatives. You’ll be responsible for research and analysis of user needs and sentiment, designing and testing prototypes and concepts, and contribute to cross-product UX and service frameworks that will define a consistent user experience across the business.

We’re looking for candidates who can demonstrate strong skills and relevant experience in:

Understanding of iterative design methods and processes that follow Lean UX and Design Thinking approaches, testing hypotheses, concepts, and prototypes with our users

Executing various research methods (e.g., user interviews, contextual inquiry, ethnographic study, and usability testing) and selecting the appropriate methodology to best understand user needs

Analyzing UX research data to create meaningful and actionable insights that address our employees’ needs, behaviors, expectations, and pain points

Creating UX outputs such as user journey maps, service maps, wireframes, prototypes, and user requirements that help you understand and define end-to-end UX

Working collaboratively with stakeholders across teams, disciplines, and regions to ensure that we approach our problem-solving with the necessary diversity of thought

Presenting your work and defending your decisions clearly, both verbally and visually

YOU'RE GOOD AT

Curious – You have a hunger to learn and understand people, their behaviors, and how/why they make decisions

Pragmatic – You understand the necessary constraints of UX at scale but find creative and effective ways to accomplish tasks

Flexible – You are able to adapt to changing requirements as projects demand

Adept – You can learn quickly at sufficient depth to solve complex problems

Collaborative – You embrace teamwork and seek multiple perspectives to arrive at the best outcomes

Autonomous – You work independently on specific tasks with some direction

Analytical – You can solve complex problems by working logically to prioritize and organize the chaos into structured information, find trends, and form actionable insights

Outcome-oriented - You understand that design and research is a means to a measurable outcome, rather than an end in itself

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Must be an undergraduate student currently enrolled in Northeastern University and approved by the university to participate in the January to June 2025 co-op cycle
Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment
Experience applying UX principles and methodologies from user centered design and design thinking processes and best practices
Ability to present information logically and clearly, both verbally and visually (e.g. in PowerPoint)
Preference to rising junior or senior working towards a Bachelor’s Degree or concentration in Experience Design, Human-Computer Interaction, Psychology, or related fields
Must be enrolled as an undergraduate at Northeastern University for co-op program, meet all co-op eligibility requirements, and be authorized to work in the United States full-time (40 hours/week) throughout the minimum duration of the co-op cycle

YOU'LL WORK WITH

BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

WHO WE ARE

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

EQUAL OPPORTUNITY

BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.