Responsibilities / Tasks
IT On-Site Services Consultant
GEA Group - Columbia, MD
GEA Group, a leading global supplier for the food, beverage, and pharmaceutical sectors, is seeking an enthusiastic IT On-Site Services Consultant for our Hudson, WI facility. Join our team and play a critical role in supporting IT systems across our Liquid & Powder Technology sites in the US.
Responsibilities:
- Manage IT service delivery, ensuring adherence to SLAs.
- Monitor and resolve IT issues to enhance user satisfaction.
- Act as the escalation point for complex problems.
- Ensure the deployment and functionality of corporate applications.
- Build strong relationships with colleagues and stakeholders.
- Streamline IT service processes and maintain documentation.
- Share best practices and collaborate with peers.
- Provide technical support for local hardware and network devices.
- Ensure high availability of IT systems.
- Manage the lifecycle of local IT services.
- Utilize ServiceNow ITSM for call and escalation management.
- Champion continuous service improvement.
- Support IT user relocations and senior executives as needed.
What You'll Gain:
- Experience in a dynamic global company.
- Work with cutting-edge technology.
- Exposure to international teams and diverse cultures.
- Develop problem-solving, communication, and collaboration skills.
Your Profile / Qualifications
Qualifications:
- Associate's degree in computer science and 4 years of related experience.
- Proficient in Microsoft ecosystem (Windows, Office Suite, Teams, Microsoft 365, Azure, SharePoint).
- Skilled in IT infrastructure (PCs, printers, scanners, switches, firewalls, etc.).
- Excellent customer service skills.
- Strong written and verbal communication.
- Problem-solving ability and proactive work approach.
- Adaptability and eagerness to learn.
- Collaborative team player.
- Reliable and trustworthy with occasional travel (up to 10%).
Benefits:
- 12 Paid Holidays
- Paid Time Off (PTO)
- Medical, Dental, and Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with employer match
- Wellness Incentive Program
- Employee Assistance Program
- Join GEA Group and contribute to our innovative and fast-paced environment! Apply today to become our next IT On-Site Services Consultant.
#engineeringforthebetter
GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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