IT (Mobile, EnRoute, Rolling Office) Supervisor at Southern Company in Atlanta, GA

IT (Mobile, EnRoute, Rolling Office) Supervisor

JOB SUMMARY

This position is responsible for the team providing support for the Field, Mobile, and Rolling office for Southern Company Gas (GAS) used by GAS Distribution Operations for our state regulated Local Distribution Companies (LDC). This includes full software development lifecycle of end-to-end Field and Mobile technology planning, detailed Field and Mobile technology roadmap, Field and Mobile program and project delivery, and Field and Mobile technology production support and maintenance. Partnering closely with GAS Field Operations executive and senior leadership, this position ensures the feasibility of strategic Field and Mobile investments along a multiyear roadmap to improve the GAS employee and GAS customer experience. This leader will ensure the Field and Mobile roadmap and technology portfolio align with the overall GAS Technology Delivery strategy, roadmap and goals including ensuring GAS Field and Mobile Technology is simplified and readily supported. Support includes all Service Centers for all 7[MD1] ,000+ field service technicians (including GAS employees and contractors) as well as Field Support personnel across the system. This role is responsible for ensuring operational excellence through continuous metric driven improvement providing highly reliable and high-quality technology solutions and support through appropriate design and highly engaged customer service. This position collaborates across Technology Organization (TO) leadership to ensure effective delivery. The Supervisor, Mobile & Rolling Office Technology is responsible for 11 - 21 IT professionals, including eleven (11) employees plus approximately ten (10) contractors across various geographic locations. This position is responsible for managing a $1M - $5M annual technology budget with responsibility for a project portfolio of $10M – $20M.

This leader will support the organization as they leverage current products for new solutions, influence consolidation and application rationalization. This position will deliver simplification of solutions to minimize customization and improve supportability. This includes defining and supporting investments that enable the achievement of business objectives and advance the company’s capabilities to achieve comparative and competitive advantage. This position leverages what is possible with technology to execute on the realizing this potential. In close partnership with GAS Business Operations Technology Services (BOTS), this position supports GAS business partners on the Field Technology Advisory Committee.

This position will report to the Manager, GAS Field Technology.

MAJOR JOB RESPONSIBILITIES

A degree in Computer Science or a related field is required. An advanced degree is desirable.

Experience and Knowledge

10 or more years of experience in IT, with at least 5 years of experience managing multiple, medium-to-large- sized and cross-functional teams.

Comprehensive knowledge of information technology with an extensive understanding of integration principles and practices, application development technologies and methodologies.

Experience establishing and defining a comprehensive integration strategy and roadmap that meets the strategic and operational objectives of the business.

Broad knowledge of the utility business functions and an understanding of how the Technology Organization adds value to these organizations.

Building strong leadership teams and high performing organizations.

Leading and operating in a fast paced, real-time operational environment with changing business dynamics.

Experience with Waterfall and Agile delivery.

Broad understanding of System Development Lifecycle (SDLC).

Solid foundation in Information Technology Infrastructure Library (ITIL).

Skills

The ability to lead and manage through change. Recognized as a change agent.

Knowledgeable about current and future technology trends with the ability to scout and deploy industry-changing technology.

Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, and with vendors/ suppliers.

Demonstrated ability to influence key stakeholders and lead through influence.

Team player with a collaborative approach to drive solutions for the good of Southern Company.

Proven ability to drive efficiency through effective technology management.

Ability to operate successfully in a regulated environment with an understanding and appreciation of risk, compliance, corporate policy and procedures, internal controls, and regulatory requirements.

Demonstrated ability to connect the dots and apply sound business judgment.

Ability to attract top talent and build high-performing teams. Demonstrated ability to lead, motivate and develop employees and future leaders.

Able to delegate responsibility effectively.

Excellent oral and written communication skills, including communicating complex technical topics to various audiences.

Excellent customer service skills that exhibit initiative and follow-through to meet customer commitments.

Ability to synthesize large amounts of information, determine solutions, and make quality and timely decisions.

Experience with various development languages, frameworks, and products.