This role is hybrid, 3 days on-site, 2 days remote in Buffalo, NY.

Summary: The main function of a global marketing program administrator is to provide administrative support for B2B loyalty program marketing activities and benefits delivery to loyalty members.

Job Responsibilities:

• Work closely with marketing and sales teams in countries in North America, Europe, Asia, and Latin America to provide an exceptional member customer experience.
• Manage loyalty program concierge mailbox, reference program documentation, respond to member inquiries, and recognize when to route inquiries to in-country subject matter experts.
• Provide member support and training in adopting platform benefit redemption tools.
• Follow established processes to fulfill benefit requests through online tools, submit requests to purchase benefit inventory, and load inventory into online tools.
• Maintain records and pull reports for benefit delivery and related expenses per country monthly.
• Provide administrative support for global program team, schedule meetings with country marketing teams, manage agendas, take and distribute meeting notes.

Skills:

• Ability to work independently and manage multiple projects simultaneously.
• Ability to work with diverse cultures across multiple time-zones.
• Ability to learn new processes and adopt online tools.
• Excellent attention to detail, time management, and task completion skills.
• Excellent communication, interpersonal, and customer service skills.
• Strong knowledge of Microsoft Office Suite and project management tools.

Education/Experience:

• Bachelor’s degree in business administration or a related field.
• Experience in delivering customer service through email and video conference calls.
• Minimum 3 years' experience in administrative services, and/or customer service.
• Experience with technology industry and B2B marketing preferred.

The target hiring compensation range for this role is $30 to $32/HR. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive

Our Client is a global wholesale technology distribution company that connects technology manufacturers and cloud providers with businesses and resellers, offering a wide range of IT solutions and services