Who We Are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
American Benefits Group (ABG) is one of the nation’s leading employee benefit solution providers for Consumer Directed Health accounts, COBRA and Direct Billing services. Over the course of the past 25 years, we have grown considerably, and we are looking to grow our team even further. We are transforming the benefits administration industry with empowering technology and a world-class customer service experience. Come join us and be a part of a team of outstanding individuals working towards building benefit solutions and creating great futures.
Position Summary/ Objective:
As a part of our growth, we are looking for a qualified candidate to join our team as Flex Account Manager to provide proactive dedicated support to some of our key relationships. This Flex Account Manager will play a key role in building and maintaining relationships with existing and new partners, as well as manage a multi-faceted range of responsibilities focused on all aspects of implementation, relationship management and service delivery to our key employer clients and their needs.
This is a full-time position open to a hybrid schedule from our Northampton, Massachusetts office; we offer the flexibility for candidates with flex-benefits experience to work remotely from any U.S city, following an 8:30-5:00pm EST schedule. In order to work remotely, you must maintain a confidential workspace and high-speed internet access.
This position includes but is not limited to the following:
Account Management:
- Serve as the dedicated contact within the Flexible Compensation Department for assigned employer groups, managing key relationships with clients HR and benefits management teams and their broker/consultants
- Proactively identify and support client’s needs
- Ensure the highest level of responsiveness. Provide the highest level of problem solving, providing regular updates on ongoing matters to clients and/or brokers
- Coordinate internally as needed to remain up to date on ongoing processes relative to your assigned clients.
- Hold quarterly touch-base meetings with your assigned clients and as needed based on the relationship. In addition, conducting a general check in during your quarterly meetings ABG will provide you a checklist of topics to be addressed.
- Client Renewal Assistance and tracking of renewal status.
- Become an expert in the Alegeus Portal to assist clients and brokers with processes as needed
- Assist with escalated matters relative to key accounts prior to escalation to Management yet also using best judgement to understand when a matter must be reported to Management.
- Host Alegeus Portal Training sessions as needed.
- Consistently monitor our ABG shared email inboxes to make sure that you are aware of any issues or challenges your clients may be facing. Constantly keeping your finger on the pulse of the relationship.
- Take initiative to remain up to date with current IRS Section 125 regulations including changing legislation related to current events.
- Meet regularly with other Account Managers and Flex Department Manager to provide updates on key relationships.
- Ensure privacy by following all security and HIPAA guidelines
First-Class Customer Service
- Provide leading customer service to all clients, brokers, vendors and any other interested parties
- Strategically focused and responsible for client satisfaction, maintaining client communication, and management of the client relationship.
- Responding promptly to all client/broker email requests.
- Assist in creating special processes for clients in collaboration with other departments as needed
- Assist with escalated customer service matters relative to key accounts prior to escalation to Management.
- Assist with open enrollment processing for clients not assigned during the peak of renewal season
- Assist with client presentations for clients not assigned to an account manager.
Travel Requirements:
- Remote position with limited domestic travel approximately 25% of work time (e.g., ABG Home Office, client sites, benefits industry events)
General Responsibilities
- Manages time independently and company resources appropriately
- Engage productively with other team members to encourage and maintain a positive up-building environment
- Maintains safety of client-data
- Performs other duties as requested by Management
What We Offer You:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – ABG is your final career step!
- A variety of career development tools, resources and opportunities
- Dynamic work environment, a culture that prioritizes people and life quality for our employees
- A fantastic range of comprehensive benefits designed to help support your lifestyle and wellbeing
What We Offer
NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
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