Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Support Tier 1 for our Columbus, OH location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus TWELVE years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities
Our Customer Service Support Tier I role is the first point of contact for resolving customer issues, providing account documents, and maintaining records of interactions and resolutions.
- Responsible for serving as the first point of contact in the Credit & Collections department for customer inquiries via phone and email
- Answers incoming phone calls, resolves issues for customers and provides invoice and statement copies to customers upon request
- Updates customer accounts with payment arrangements, contact information and relevant notes from interactions
- Escalates accounts requiring further action to the appropriate team members or management, providing all necessary documentation and context
- Collaborates with internal teams, including sales, finance and marketing to address and resolve customer issue efficiently
- Provides superior customer service
Qualifications
- Experience in a customer service support role
- Experience in a call center is preferred
- Strong phone contact handling skills and active listening
- Comfortable handling high call volume
- Intermediate computer literacy in Microsoft Office applications
- High School diploma or equivalent
Additional Information
This is a Monday-Friday role. The hours are 9:30am-6pm
This will be a hybrid role after initial training, hour hybrid schedule is 3 days in the office and 2 days remote
We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
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