Job Summary
Responsible for the remote device replacement, configuration and testing of managed services equipment for existing customers. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works under general supervision and may require training and detailed instructions for assigned tasks.Job Description
Core Responsibilities
- Work in a fast paced, 24x7 Operations environment supporting customers via ticketing and call queues.
- Perform configuration and testing of managed equipment for day 2 support of existing customers.
- Work in a Software Defined Networking (SDN) environment.
- Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
- Understand Network Function Virtualization (VNF) concepts and strategies including Universal Customer Premise Equipment (uCPE).
- Proven ability to troubleshoot major vendor hardware: Meraki, Fortinet, Aruba, CradlePoint, HP, Juniper, Ciena, Advantech, etc
- Support SDWAN, Managed Router, and Managed stack customers that include standard, large/complex customers with custom designs and configurations.
- Implements uCPE and associated services in the inventory management database and updates and/or modifies designs with IP assignments and CLLI codes.
- Provision network service configuration in the SDN Service platform for services such as Firewall, NAT/PAT, QoS, DHCP, Traffic Steering, BGP, Static Routes, Wireless Backup, Hybrid WAN, High Availability, LAN and WAN interfaces, etc.
- Troubleshoots IP and Network Security issues including routing, performance, connectivity, access, network address translation, access control lists/firewall rules, and network management protocols (DHCP, DNS, etc.).
- Work with field technicians in all regions, as well as related engineering departments and centers, to maintain communications regarding work orders/projects. Instructs the field how to connect the customer's network equipment and underlay circuit(s).
- Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment.
- Analyze network performance metrics and identify service affecting root causes to customer chronic and systemic issues. Collaborates with customer, Development and Strategic Engineering, and SDN Service platform vendor during in-depth troubleshooting.
- Display in-depth knowledge of engineering and development methodologies, concepts, skills, and their application.
- Collaborate with and foster relationships with internal and external customers.
- Escalates issues in a timely fashion. Provides all relevant information, accurately entering information into trouble ticket database.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Relationship Building; Workplace Organization; Professional Etiquette; Teamwork; Technical Knowledge; Critical Thinking Problem Solving; Professional Integrity
Salary:
Base Pay: $27.77
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
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The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years