Job Details

Description

Are you a solid leader and an excellent communicator, focused on growth and client success? Do you have a relentless focus on exceeding expectations in every engagement? 

If you have an entrepreneurial spirit and find great satisfaction in building something from the ground up, possess an executive presence with a keen ability to facilitate the development of transformative ideas, and drive perfection in project execution, then we’d love to talk to you! High-energy individuals with a healthy level of grit who enjoy challenges will thrive and progress in our organization.

E Source provides predictive data science, research and advisory, and solution services to help utilities make decisions that benefit their customers, their bottom line, and our planet.

We’re building a world-class client success organization. In this role, you’ll be involved in managing data science engagements and building client relationships.

The engagement manager will work closely with the director of client success in managing key utility client relationships to ensure the overall success of data science projects and drive retention, new revenue, and customer satisfaction.

What you’ll do

• Build credibility: Continue to learn and develop deeper knowledge specific to the utility industry and new solutions within E Source Data Science to establish a foundation as a trusted adviser
• Strategic planning: Leverage vision and critical thinking to see multiple steps ahead and then take proactive steps to influence the momentum or direction of a project to ensure client success
• Client enablement and satisfaction: Work with the director of client success to create purposeful and customized plans to communicate value propositions and guide clients through the conversion process toward loyalty and high customer satisfaction
• Project management: Create persuasive presentations and other meaningful communications to support change management efforts, make the client look good, and guide key decision-makers along the digital transformation path
• Project profitability management: Actively manage scopes of work, track budgets, monitor team hours, and monitor overall profitability
• Product development: Support the development of industry-leading data science offerings by facilitating voice-of-the-customer feedback and connecting client needs with company capabilities
• Drive expansion revenue: Effectively scope new projects with current clients and execute the proposal development process in partnership with the director of client success and data science teams—then close the deal
• Expand reach: Develop measurable strategies for increasing your sphere of influence within the current client base and facilitate effective discussions to create interest in our service offerings and capabilities
• Help others develop: Coach and support the development of more-junior team members to increase the overall value of the broader organization

What will make you a good fit

• Obsession with delivering an exceptional customer experience
• Excellent written, verbal, and nonverbal communication and interpersonal skills
• Strong sense of urgency for accomplishing goals and exceeding expectations
• Capable of demonstrating the blend of initiative, grit, and patience required to confidently guide clients through the customer life cycle
• Collaborative temperament with an uncanny ability to cultivate relationships
• Tenacity, drive, and internal motivation
• Complex decision-making capability coupled with courageous curiosity
• Consultative selling skills
• Project and program management experience
• Technical acumen
• Innovative problem-solver
• Analytical thinking skills
• Adaptability
• Entrepreneurial spirit
• Ability to collaborate in a virtual environment
• Approachability and team-building skills

Basic qualifications

• Minimum of five years’ experience in customer-facing roles (internal or external clients)
• Minimum of three years’ experience in leadership roles
• Proven track record in building strong client relationships
• Implementation and project management experience
• Agile or Waterfall project management methodology experience
• Bachelor’s degree; business or technical field preferred
• Tech savvy
• Experience with utility grid (electric transmission and distribution) or customers (products and programs) or in another highly regulated industry

Preferred qualifications

• MBA or equivalent post-baccalaureate experience
• Management consulting experience
• Large-scale management experience
• Experience with data science, data analytics, or another technical field
• Entrepreneurial experience

A little about E Source

Utilities across the US and Canada face the same fundamental, day-to-day challenges: to ensure reliable service for every customer while maintaining and modernizing aging distribution networks and meeting regulatory requirements—all while keeping rates affordable. At the same time, climate change has created a common, universal call to action: to reduce our carbon impact, improve our environment, and ensure the prosperity of future generations.

At E Source, we’re dedicated to helping every utility become a Sustainable Utility. That means doing the hard work it takes to achieve goals that often seem at odds with one another:

• Environmental responsibility: Decarbonizing operations, reducing emissions, eliminating water leaks, and finding efficiencies
• Reliability: Providing safe, continuous, and consistent service in the face of increasing volatility caused by climate change, including extreme weather, drought, and fire
• Equity: Making services and programs truly available to all, especially low- and moderate-income residential customers and small and midsize businesses who are often disproportionately impacted by societal events
• Financial stability: Ensuring a bottom line that affords capital and operational expenditures while enabling innovation and giving back to our communities

E Source blends industry-leading research, predictive data science, and solution services to help utilities make better decisions to serve their customers, their bottom line, and our planet. With a commitment to practical innovation, we use more than three decades of utility-focused experience and our unique solution set to help our clients become a Sustainable Utility.

Benefits

• We offer excellent insurance packages, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.

• We provide a flexible time off (FTO) program; E Source employees can take as many paid days off per year as they need, with manager approval, while fulfilling their work obligations and ensuring proper coverage of their responsibilities.
• We offer flexible schedules, flexible work locations, and a paid parental leave benefit.
• We provide a 401(k)/RRSP plan with a 3% employer match.

The budgeted salary for this position is $85,000 to $120,000 USD + annual bonus up to 12%. Actual pay will be adjusted based on experience.

This person can work remote, a hybrid schedule, or from one of our physical office locations.

Applicants must be authorized to work for any employer in the US. We’re unable to sponsor or take over sponsorship of employment visas at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source. Employees who are interested in similar job opportunities in the future should visit the E Source careers page for a listing of all open positions and contact Human Resources to express interest.

We contact applicants directly via email using only our designated company email addresses with the domain of @esource.com. Please do not provide personal information to anyone over email and be wary of other accounts impersonating businesses.

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Qualifications