JOB SUMMARY
A Product Designer 3 plays a central role in shaping BSWH strategic initiatives through a customer's lens - directly responsible for driving the quality, creativity, and delivery of human-centered digital products for our patients and their families. We are building a versatile team of designers with complementary strengths in either UI or UX capacities. In this role, the Product Designer 3 will collaborate cross-functionally with research, service design, content design, engineering, analytics, product managers, and CX leadership, helping to solve digital pain points, empower our users, influence stakeholders with clear rationale and strong visual and verbal storytelling, gather and integrate feedback, and create energy and alignment through strategic visions and creative product design innovation.
WHAT IS EXPECTED
Craft:
Advance BSWH customer-centric digital experiences with a high volume innovative and successful solutions. Inspire and motivate other designers to do the same. Demonstrate artistry and excellence in the communication of strategic new ideas, and distill complex ideas so that others can quickly comprehend them. Create design cohesion across the ecosystem.
Leadership and Relationships:
Coach and mentor other designers and team members, providing direct feedback, critique, and strategically directing work to push the experience to the next level. Serve as a key advisor across product teams, building alliances and helping teams work through differences to deliver with excellence.
Process:
Influence and inspire teams and leaders on product design strategies, design process, and opportunities. Create and direct design quality processes, pattern libraries, frameworks, and other tools that support quality and consistency across multiple projects and teams. Invite and conduct design critiques and reviews.
ESSENTIAL FUNCTIONS OF THE ROLE
Build frameworks that support our evolving organization such as: UI and/or UX components, libraries, templates, workflows, collaboration tools, etc.
Translate BSWH branding and existing patterns and frameworks into solutions that scale across different experiences.
Work together with stakeholders and product managers to align on concepts and requirements.
Bring concepts and requirements to life in end-to-end user experiences and choose the appropriate medium and fidelity to present them.
Build interactive prototypes, wireframes, and/or storyboards to test ideas and communicate them internally and externally.
Inspire trust and confidence in design recommendations by establishing clear rationale, customer insights, root cause analysis, and feedback.
Iterate quickly and explore multiple solutions for a given problem.
Understand and continually evangelize our customers and what they need to make informed healthcare decisions for themselves and their families.
Stay informed on current developments in design and industry trends.
Promote inclusive design standards and guidelines for desktop, web, and mobile.
Collaborate with product managers, engineers, QA, and other designers to facilitate research activities, strategy sessions, ideation, design, and testing of new product and/or service concepts.
Perform other position-appropriate duties as required in a competent, professional, and courteous manner.
KEY SUCCESS FACTORS
5+ years of experience in product and process design strategy.
Ability to successfully lead a diverse range of projects.
Subject matter expert on continuous listening strategies and solutions for improving employee experience.
Strong communication/presentation skills and ability to work collaboratively within cross-disciplinary teams.
Experience with Agile/Scrum methodologies, and a willingness to adapt and customize them as needed.
Evangelize process and design best practices across mediums (digital and physical).
Experience creating prototypes and/or storyboards that showcase multiple design concepts quickly, with an acute understanding of the customer and business problems they solve.
Experience working with and contributing to established brand guidelines, style guides, and/or code-based design systems.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 5 Years of Experience
*In office 1-2 days a week