Job Description
Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
Summary:
As a Case Manager on the team, you will assist Vivint DTH Sales Representatives and customers with creating, disputing, and fulfilling requests associated with Vivint’s DTH Buyout and Doorbell exchange programs. We take great pride in doing quality work with a sense of urgency to help our sales representatives and customers transition smoothly from other security companies to Vivint.
Primary Responsibilities:
- Investigate/research customer inquiries or disputes regarding the DTH buyout or doorbell exchange programs.
- Assist Vivint customers and sales representatives with fulfilling, addressing, and creating/denying a buyout or doorbell exchange.
- Document customer and sales representative interactions.
Required Skills:
- Proficient communication skills (verbal and written)
- Friendly disposition – White glove customer service
- Excellent problem-solving skills to determine the best plan of action
- Must be able to multitask while using different internal programs
- Ability to adapt to system/process changes quickly while retaining new information
- Knowledge of Microsoft Office applications (Teams, Outlook, Excel, etc.)
- Knowledge of Salesforce is preferred, but not necessarily required.
Required Education/Experience:
- High School Graduate, GED, or equivalent
- Must be at least 18 years of age
- Ability to pass a background check
- Be able to type a minimum of 35 wpm
- If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write-up (behavioral, attendance, etc.)
- Been in the current position for a minimum of 90 days.
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".