Why Join UCS:

For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental-disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community.

UCS Offers Generous Benefits

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

OBJECTIVE/PURPOSE: The Director of Operations is responsible for enhancing the internal organization processes and infrastructure of the agency, ensuring organizational effectiveness and efficiency, allowing the agency to fulfill its mission.

MAJOR RESPONSIBILITIES:
ORGANIZATIONAL OPERATIONS: The Director of Operations, in conjunction with the Executive Director, oversees the implementation and delivery of operations, programs, services, and activities that facilitate achievement of all outcomes pertaining to the UCS mission; communicates and explains new directives. Leads coordination and integration of efforts among operations, customer service divisions, and agency as a whole when appropriate to produce smoother workflow and more cost-effective business processes. Creates short and long-term organizational planning and strategy; recommends modifications to improve program performance as appropriate; ensures outcome measurement and data analysis to improve quality of organizational operations. Areas of focus include, but are not limited to, Strategic Plan and Organizational Goals.

CONTINUOUS QUALITY IMPROVEMENT: The Director of Operations, in conjunction with the Executive Director, establishes quantitative and qualitative metrics, guidelines, and standards by which the Agency's efficiency and effectiveness can be evaluated; identifies opportunities for improvement. Reviews, analyzes, and evaluates business procedures, reviews agency functions; increase effectiveness and efficiency of support services through process improvement projects as well as coordination and support of flow of information to all necessary parties. The Director will lead organizational initiatives that contribute to long-term operational excellence; consulting with staff on matters related to business structure and growth as appropriate. Develops a Continuous Quality Improvement Plan.

MONITORING AND ANALYZING: Monitor agency key performance indicators to ensure operational efficiencies, analyze data and metrics to determine changes needed in process to increase efficiency and effectiveness of programs and process. Work with Senior Leadership to create plan of change necessary and implementation of changes required.

ACCREDITATION: Responsible for all accreditation activities, processes, outcome measurements, and data. This includes, but is not limited to, preparation of Designation and COE.

SUPERVISION AND PROGRAM OVERSIGHT: Participates in the hiring and training of departmental managers and staff; organizes and oversees the work and schedules of departmental managers; conducts performance evaluations that are timely and constructive; handles discipline of employees as needed and in accordance with Agency policy.

REQUIRED QUALIFICATIONS:
Associate degree plus 5 years' experience in senior level administrative role. Bachelor's degree preferred. Supervisory experience required.
Valid Driver's License

ADDITIONAL QUALIFICATIONS:
Commitment to UCS.
Excellent computer skills;
Both written and verbal communication skills with the ability to relate effectively in all working relationships. Knowledge and experience in organizational effectiveness and operations management; implementing best practices.
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Excellent interpersonal skills and a collaborative management style.
A demonstrated commitment to high professional ethical standards and a diverse workplace.
Excels at operating in a fast-paced environment.
Excellent people manager, open to direction and collaborative work style with a commitment to get the job done. Ability to challenge and debate issues of importance to the organization.
Ability to look at situations from different points of view.
Persuasive with details and facts.
Delegates responsibilities effectively.
High comfort level working in a diverse environment.
Clear knowledge of operational structure of the agency and the ability to make valid assessments of needs for the Organization.
Ability to provide clear guidance related to operations of the agency to staff and clients.

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