Hyatt Regency Crystal City
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.
The Director of Operations oversees hotel operations including Front Desk, Housekeeping, Guest Services, Security and Food & Beverage Outlets. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Operations meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
Duties include:
- Responsible for short and long term planning and the management of the Operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Leading and developing the colleagues of the Rooms and F&B Division
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
- Develop standards and operating procedures and incentive programs for leadership team
- Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
We offer excellent benefits:
- Medical, Dental and Vision Insurance after only 30 days
- Free room nights, Discounted and Friends & Family Room Rates
- Discounted F&B when staying at Hyatt Hotels
- 401(k) Retirement Matching Plan (up to 4%)
- Paid Time Off including new child leave!
- Highly competitive salaries and incentives
- Tuition Reimbursement
- Training programs
- Complimentary Employee Meals
- Employee Stock Purchase Plan
- Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Qualifications
Qualifications
- 6 or more years of progressive hotel experience - focused on rooms and F&B division
- 2 or more years in Director of Operations role
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Service oriented style with professional presentations skills
- Experience in Room and F&B management ideally in hotels
- Proven leadership skills
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills