Title: Director, Market Access Patient Experience and Reimbursement Analytics

Location: Philadelphia, PA or Durham, NC

Posting deadline 9/30/2024

Position Overview:

We are seeking a dynamic and results-driven Director of Patient Experience and Reimbursement Analytics to join our US Market Access team. This role will lead a team responsible for analyzing and optimizing patient experience and reimbursement processes, with a focus on specialty pharmacy and hub services analytics. The ideal candidate will have a strong background in healthcare analytics, patient services & reimbursement, and team leadership.

Key Responsibilities

• Leadership & Strategy:
  • Lead and develop a team focused on patient reimbursement and patient experience analytics.
  • Drive the strategic direction for analytics related to specialty pharmacy and hub services, ensuring alignment with broader market access objectives.
  • Collaborate with cross-functional teams, including Market Access, Commercial, Finance, and Tech, to integrate patient experience insights into broader business strategies.
  • Leverage data and analytics to gain a deep understanding of the patient journey, identifying opportunities to enhance patient access to therapies and improve overall experience.
• Patient Experience Analytics:
  • Oversee the development and implementation of analytics frameworks to assess and improve patient experience, including journey mapping, satisfaction metrics, and engagement strategies.
  • Utilize data to identify pain points in the patient journey and collaborate with stakeholders to drive improvements.
  • Develop analytic plans and define KPIs that monitor operational and performance measures for all patient access, patient hub, field access and reimbursement teams, and copay services.
• Reimbursement Analytics:
  • Manage the analysis of reimbursement data to optimize access to therapies, with a focus on specialty pharmacy and hub services.
  • Develop and maintain dashboards and reporting tools to monitor reimbursement trends, identify potential barriers, and recommend actionable solutions.
  • Work closely with Market Access and Strategy teams to ensure alignment of reimbursement strategies with payer requirements and market dynamics.
• Specialty Pharmacy & Hub Services:
  • Oversee analytics related to specialty pharmacy operations, including medication adherence, patient support programs, and distribution efficiency.
  • Lead initiatives to optimize hub services, including patient enrollment and benefits verification
  • Partner with external vendors and service providers to enhance data integration and reporting capabilities.
  • Partner with key stakeholders in Patient Experience & Reimbursement, both in-house and field-based, to understand key business questions and address them through deep-dive exploratory data analyses.
  • Support specialty pharmacy contracting decisions and measurement tracking through data, reporting, and analytics.
• Collaboration & Data Aggregation:
  • Collaborate internally and work with data aggregators to ensure GSK teams are receiving appropriate and actionable data to assist patients and providers.
• Data Management & Reporting:
  • Ensure the accuracy and integrity of data used for patient experience and reimbursement analytics.
  • Lead the requirements development of automated reporting solutions to streamline data access and improve decision-making.
  • Present findings and recommendations to senior leadership and other key stakeholders.

Basic Qualifications:

• Bachelor’s degree in a relevant field (e.g., Healthcare Management, Data Analytics, Business Administration). Master’s degree preferred.
• 7+ years of experience in healthcare analytics, with a focus on patient services & reimbursement and/or specialty pharmacy.
• Experience leading and developing a team.
• Experience with US healthcare reimbursement processes, including specialty pharmacy and hub services.
• Experience in data analytics tools (e.g., Excel, SQL, Power BI) and experience with large healthcare datasets.

Preferred Qualifications:

• Experience in the pharmaceutical or biotech industry.
• Familiarity with patient support programs and financial assistance processes.
• Knowledge of payer strategies and healthcare policy.
• Excellent communication and presentation skills, with the ability to translate complex data into actionable insights.
• Ability to collaborate effectively with cross-functional teams and external partners.
• Detail-oriented with strong problem-solving skills.

#LI-GSK

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

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GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

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