Job#: 2050125
Job Description:
SummaryIT Support Technician
As an IT Support Technician, you will provide essential technical support to our internal users, ensuring they have the tools and resources they need to perform their roles effectively. You will interact with various IT and business organizations to restore services and identify and resolve core problems.
What your day would be like:
You are responsible for:
- Physical installation of IT equipment: Work with peers and team lead to install, test and verify IT equipment and peripherals including unboxing, setup and disposal of equipment and packaging materials.
- Physical de-installation of IT equipment: Work with peers and team lead to remove IT equipment and peripherals from work area and relocate them to the appropriate locations.
- Technical Support: Provide timely and effective technical support for computer applications, hardware, and devices to internal users.
- Service Restoration: Collaborate with different IT and business units to restore services quickly and efficiently.
- Problem Resolution: Identify and correct core problems, ensuring long-term solutions and improvements.
- User Assistance: Assist users with technical issues, providing clear guidance and support to enhance their productivity.
- Proactive Maintenance: Perform regular maintenance and updates to ensure systems and devices are running optimally.
The kinds of people we want to talk to have done many of the following:
- Technical Expertise: Proven experience in providing technical support for computer applications, hardware, and devices.
- Problem-Solving Skills: Strong ability to identify, diagnose, and resolve technical issues efficiently.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to assist users effectively.
- Collaborative Spirit: Ability to work well with different IT and business units, fostering positive relationships and teamwork.
- Customer Focus: Dedication to providing high-quality customer service and support.
Minimum Requirements
IT Support Technician
- High school diploma
- AND two (2) years of prior relevant experience or equivalent combination of education and directly related experience
- Requires basic job knowledge of systems and procedures obtained through prior work experience or education
Preferred Special Skills, Knowledge or Qualifications
- Knowledge of service offerings; customer service principles; various computer software applications, computer/networking hardware, standard operating systems, and any other computer-related technologies.
- Skill in customer service; interpersonal, written and oral communications; working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization; resolving incidents/problems efficiently and effectively.
- Ability to respond promptly to customer needs; take a customer-centric approach to problem solving; solicit customer feedback to improve service; respond to requests for service and assistance; manage difficult or emotional customer situations; solve conflict; maintain confidentiality
Major Accountabilities
1) Install and remove IT equipment as needed
2) Acts as primary owner of assigned open issue until problem is resolved and ticket is closed
3) Acts as primary customer contact for status of assigned tickets
4) Provides basic level troubleshooting to uncover known issues
5) Supports basic analysis of case logs
6) Provides problem resolution for known issues in a timely manner or escalates tickets to the next support tier as appropriate
7) Assists in reproducing issues
8) May help train and assist entry level Technicians
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
