At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Deputy Director of Design Quality Assurance (QA) will work under the direction of the Sr. Director for Design QA as well as in close coordination with the Director of Construction QA to support the MBTA Capital Program for design QA for projects in design and construction. 
 
Work will include coordinating with MBTA Engineering and Capital Groups, which include Capital Delivery, Integrated Transit Programs, as well as MBTA Capital Extension Programs (Green Line Extension/South Coast Rail) to ensure that the MBTA's interests are supported thru the execution of QA/QC practices mandated by the Authority and in conformance with the current edition of the Massachusetts State Building Code and industry practice. It will also include conducting public meetings, performing staff reviews, supervising management personnel, and ensuring that QA Department documentation controls and reporting requirements are being adhered to.

• Execution of the MBTA's Quality Assurance Plan (QAP) through supervision of and participation in:
  1. Design quality surveillances and audits
  2. Development of design quality policies, procedures, and checklists
  3. Review of designer quality control and assurance plans
• Modification to the MBTA's Quality Assurance Plan (QAP) which will include annual updates 
• Serve as a Member of the MBTA's Designer Errors and Omissions (E&O) committee whose task it is to track and address E&Os on MBTA Capital Projects for process improvement purposes and, when necessary, to recover MBTA costs.
• Serve as a standing and voting member on the Designer Selection Committee(s).
• Maintain and update the Capital Program Project Design Group (PDG) process as well as monitor the process for compliance on all MBTA Projects with the assistance of the MBTA Project Controls Group.
• Develop, maintain, and report out on a lessons-learned program to improve the quality of project design thru minimizing repetitive practices that lead to design errors and omissions and associated cost and schedule losses.
• Maintain and report on design team CPER results during the design and construction process.
• Develop and maintain design and construction phase scope of work templates including QA/QC contract requirements for use by consultant teams working on MBTA projects.
• Analyze quality data to determine trends for the development of lessons-learned practices and quality policies.
• Supervise, directly or indirectly through managers, a technical     and administrative staff comprised of QA Managers and QA auditors. 
• Review all subordinate work product to ensure that the information presented is accurate.
• Interface with other authority departments, general contractors, design consultants, and third parties to analyze and resolve general quality and nonconformance issues and propose corrective action.
• Establish and maintain sound union/management relations. 
• Assist in the procurement, negotiations, and recommendation of approval for contracts with consulting firms as required.
• Ensure MBTA requirements are developed before procurement.
• Undertake special projects of a design/management nature as assigned by the Chief for Capital Support or Chief Engineer
• Drive a company or personal vehicle to attend job meetings as required and visit job sites and field offices to obtain first-hand knowledge of projects.
• Respond to each inquiry, whether from a customer, vendor or coworker in a courteous and professional manner which is consistent with the MBTA's customer service quality standard.
• Respond to emergencies, either directly or through subordinates, on a twenty-four (24) hour, seven (7) day per week basis.
• Work in the office at least two days per week, and up to five days per week as directed.
• Uphold the rights and interests of the MBTA while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA including the EEO, Antidiscrimination, and Antiharassment and Antiretaliation policies.
• Perform all other duties and projects that may be assigned.

• Bachelor's degree from an accredited institution in Engineering, Architecture, or a related field.
• Five (5) years of experience in the design and construction of major projects, including one year of transit or transportation industry projects. 
• Two (2) years of related experience in a project or staff management role.  
• Strong oral, written and interpersonal skills? effective organizational, analytical, and multitasking abilities.
• The ability to use the MSOffice suite of applications as well as database applications.
• The ability to handle sensitive and confidential information appropriately.
• Effectively communicate with customers, employees, contractors, and vendors
• Possess excellent customer service, conflict resolution, time management, communication, presentation, and speaking skills.
• Have a valid driver's license.
• The ability to work any shifts and/or locations as assigned or directed and be available to work twenty-four (24) hours per day, seven (7) days per week.
• Ability to supervise and work effectively with a diverse workforce.
  

• A Master's degree from an accredited institution in Engineering, Architecture, or a related field.
• Eight (8) years of experience in administration of Quality Plans.
• ASQ certification (CQA, CQE, or Six Sigma Black Belt)
• Hold and maintain a license as a Registered Professional Engineer (PE) or Registered Architect (RA) designation in the Commonwealth of Massachusetts.

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. 
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. 
• A master's degree in a related subject substitutes for two (2) years of general experience. 
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.  

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
3. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
4. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
5. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
6. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
7. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
8. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
9. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
10. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.