As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!

This position is a post sales role, focusing on nurturing customer relationships, providing outstanding customer service, retaining existing business and growing customer portfolios.

Essential Duties/Responsibilities:

Operate as the point of contact for assigned customers, managing day to day business and ensuring customer satisfaction
Develop and maintain long-term relationships with customers
Collaborate with Sales for onboarding new customers
Manage renewals and registration of existing customers
Identify opportunities to grow business and cross sell products/services
Coordinate with other NRG business partners for timely delivery of client requested products and services, working together to satisfy customer expectations and provide consistent service
Service multiple markets and customers concurrently while meeting required deadlines.
Deliver/Discuss customer performance reports and payments
Maintain up to date customer and account information in CRM
Have a positive and proactive approach to effectively communicate, answer questions and deliver problem resolution with win/win outcomes
Follow established business workflow processes
Achieve Corporate and Department Scorecard goals and initiatives

Working Conditions:

Remote
Some overtime required as special projects arise.
Travel Occasional

Minimum Requirements:

Professional written and verbal communication skills
Ability to communicate information clearly
Ability to handle questions and disputes in a professional manner
Ability to manage multiple tasks and/or assignments simultaneously
Client focused
Collaborative and Consultative
Organized, task oriented and strong attention to detail
Effective Time Management Skills
Able to effectively operate in a team environment
Able to work without supervision at times while carrying out duties
Proficient in MS Office; advance Excel skills preferred

Qualifications:

HS Diploma or GED and 4+ years of experience in a Customer Relations Role-Required OR Bachelor's Degree and 1+ years of experience
Associates degree -Preferred but not Required

Physical Requirements:

Occasionally requires lifting as appropriate to perform duties and responsibilities.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.