How to Apply

A cover letter addressing your specific qualifications for our position is required as page 1 of your resume.

Job Summary

This position is a key position that provides robust administrative support and coordination for the Computer Science & Engineering Undergraduate Advising Office, which serves several academic programs across two academic units. Current student population is 3000+. The main roles of the position include customer triage in a fast-paced and high-volume student services office, provide general administrative support and programmatic support, support the override request and permission process, backend processing of student requests, course enrollment assistance, and other administrative processes. In addition to serving the student population, this role provides assistance to the staff advising team, chief program advisors, and faculty partners through the knowledge gained in investigating programmatic changes as well as University and College of Engineering policies and process.

Who We Are

Michigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future. As part of a top national public research institution, Michigan Engineering's mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.

Our vision, mission and values are supported by a people-first engineering framework that guides our work. As Michigan Engineers, we strive to apply excellent engineering fundamentals, integrated expertise and equity-centered values to reimagine what engineering can be, close critical gaps, and elevate all people. Information about our vision, mission and values can be found at: http://strategicvision.engin.umich.edu/ .

The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). Michigan Engineering models that commitment in our research, culture and collaborations. We seek to recruit and retain a diverse workforce as a reflection of that commitment. Learn more about DEI at Michigan Engineering: https://www.engin.umich.edu/culture/diversity-equity-inclusion/

Responsibilities*

Serve as a point of direct contact for student questions, walk-in traffic, phone calls and emails to appropriate offices, departments, college and university resources.
Ensure compliance with all College of Engineering policies as they relate to undergraduate students, as well as federal privacy regulations
Review and understand policies for late course edits, drops, and adds
Provide support for the Computer Science & Engineering Undergraduate Advising Office. Responsibilities focus on front-end support and customer service in a busy, public-facing setting.
Management of walk-in, phone, email, and scheduled appointment traffic for the office; including detailed assistance and/or referrals to other campus resources and departments Assist in coordinating advisor schedules through use of online scheduler
Maintain supply of program and office handouts as well as office supplies Schedule prospective student visits and appointments with peer advising staff Review and process late course edits, drops, and adds
Assist in maintaining student files from declaration through graduation Assist in coordinating transfer credit review process
Record administrative processes and decisions in online student files Provide office coverage during advising events
Assist in planning, scheduling, and materials preparation for annual EECS Honors & Awards selection process and reception event
Backup support of class permissions, enrollment requests and other administrative processes. Develop working knowledge of divisions programs
Other duties as assigned

Required Qualifications*

Strong computer skills and knowledge of the following software applications: Excel, Google suite, or other database program; understanding of web-based information.
Proven strong communication; efficient with exceptional organization skills; high degree of accuracy and attention to detail in all areas; demonstrated customer service skills; evidence of administrative independence and judgment, experience and comfort with public speaking.
Bachelor's degree or equivalent combination of education and relevant experience.
Proven ability to work under pressure in a high-activity, dynamic environment; ability to work in both a team environment and independently; and demonstrated ability to exercise tact, diplomacy, discretion and judgment in matters of a sensitive nature.

Desired Qualifications*

Experience with University of Michigan policies and practices.
Working knowledge of the University records, curriculum and enrollment systems

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. This position requires 2 days in the office.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.