Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
A Brief Overview
The CRM Coordinator will play a key role in supporting the day-to-day management of our CRM and sales enablement operations. The individual will help create, develop and implement processes, as well as provide end user support. Additionally, this role will support marketing efforts as needed.
What you will do
CRM:
- Assist with lead generation/acquisition and efficiently/continuously route prospecting leads and campaigns to ticket sales and service teams.
- Assist with day-to-day management of data cleansing, data entry accuracy, validation, and data integrity.
- Assist in the development of customized reports and dashboards to measure the success of CRM campaigns and other ongoing projects.
- Provide support and troubleshooting assistance to users, addressing issues, and ensuring smooth CRM operation.
Sales Enablement:
- Assist with building and maintaining automated sales and service sequences to improve the customer relationship management process.
- Assist with the sales enablement platforms including user and license management, new user setup, roles and permissions.
- Collaborate with ticket sales department to align messaging with current marketing campaigns to ensure consistent messaging and synergy.
- Other:
- Assist with internal training for new and current users and provide documentation and support guides to maximize adoption for both CRM and Sales Enablement
- Represent the department by having the flexibility to attend games, activations, and community events to conduct data capture as needed.
Education Qualifications
- BA/BS Degree (4-year) in Business, Marketing, Statistics, Computer Science, etc.
Experience Qualifications
- 2-4 years Related work experience
- Experience working with CRM and sales enablement systems (Microsoft Dynamics is preferred)
Skills and Abilities
- Ability to work in a fast-paced environment, meet deadlines, handle multiple projects simultaneously and implement last-minute changes as needed
- Proficient in Microsoft Outlook products (Word, Excel, Outlook) and the ability to learn new programs
- Highly organized, detail oriented, quick learner, strong writing and communication skills
- Strong analytical and problem-solving skills with superior attention to detail
- Ability to work nights, weekends and some holidays
- Assertive, self-motivated, and a self-starter
- Ability to professionally communicate and interact with all levels of management
Pay Scale: $20.15-$25.00
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
#LI-LAKings #LI-Onsite