Core Services Engineer at NFP Corp in Austin, TX

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: The Core Services Engineer is the hands-on technical position driving the success of NFP’s overall IT operations for their assigned project through effective and efficient administration, management, maintenance, and deployment of IT systems. The engineer will work closely with the team, project managers and IT leadership to implement advanced solutions across the organization. The engineer will provide guidance to other team members and assist with scoping projects from a technical perspective.

Responsibilities:

As an Azure Cloud Engineer, you will work together with other NFP cloud engineers, architects, developers, project managers, and customer engineering teams to:

Engineer complex Azure cloud infrastructures for both customer and internal environments.
Support our Azure customers to resolve critical and complex technical issues in a 24x7x365 support model, leveraging your deep technical and product expertise along with your understanding of our customer’s needs.
Lead technical customer engagements.
Demonstrate critical thinking, strong communication skills and the ability to develop strategic ongoing customer relationships. The close relationships developed with our customers will empower you to understand their business/operational needs and technical challenges and help them achieve the greatest value from Azure.
Deeply engage with our customers to understand their architecture and operations, and work to continuously improve their overall Azure support experience.
Collaborate with Azure engineering teams to not only support but deliver solutions and new capabilities for our customers most mission-critical Azure deployments.
Apply an engineering mindset to eliminate top issues impacting customer experience across all NFP assets.
Work with project managers and Integration team to lead on premise to Azure application migrations
Develop and present training for the Azure Cloud Engineering team.
Act as a technical escalation point within the team. Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue.
Participate in recruiting, mentoring, and ramping up of new Azure Cloud Engineers locally and across sites.
Operational Excellence: Work with leadership on process improvement, operational efficiency, and strategic initiatives.

Qualifications:

Our ideal candidate would have the following qualifications:

4+ years in a technical position. Desired degree in Computer Science, Engineering or Equivalent Experience.
4+ years in migrating, building and supporting data centers in Azure including IaaS, PaaS, SaaS, containers, WAFs, and region to region redundancy
Certification in Microsoft and/or competing Cloud Technologies is desired.
Passion for customers and focus on delivering the right customer experience.
Ability to learn new technology in a fast-paced environment. Ability to deal with ambiguity.
Deep Understanding of cloud computing technologies across Windows and Linux, with demonstrated hands-on experience on one or more of the following domains:
Azure Core Platform: Compute, Storage, Networking required
AKS or Kubernetes engineering highly desired
Data Platform: SQL Server, Azure SQL DB, Azure Data Factory
Application development & debugging experience: C#, Python, Node.JS, etc.
Azure Application Development or support experiences with Azure PaaS services (Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.)
Website troubleshooting & coding experience: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.
Identity and Authentication: SSO/Federation, AD/Azure AD etc.
Experience in one or more automation languages (PowerShell, Python, C# desired.

Certificates, Licenses, Registration: Preferred

What We Offer

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.