Job Summary: Under general supervision this position guides, coordinates, and evaluates the delivery of behavioral health services in an inpatient (BHCC) setting. Provides clinical supervision to program counselors and assists other staff with any clinical related issues that arise.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Develop long and short-term goals for the behavioral health counselors and participate in the agency's

Strategic and operational planning

Supervise and evaluate the performance of counselors in the inpatient (BHCC) setting.
Maintain awareness of advances in behavioral health, to include evidenced based and best practices
Monitor and evaluate the effectiveness of services and programs in collaboration with clinic Managers
Plan, organize, and guide the clinical work of the inpatient (BHCC) team
to provide continuous active treatment to the individuals served
Set priorities and implement goals and objectives to meet or resolve identified behavioral health problems through supervision with counselors
Provide and oversee clinical supervision of all S/T and Care Management Staff
Oversee appropriate staffing processes and work with referral processes
Provide clinical consultation (case study) with all counselors
Collaborate with Practice Managers in reviewing all data reports impacting clinical work flow and services provided
Oversee crisis intervention in the BHCC, providing direct care where needed
Provide coaching and supervision as needed for any clinical issues arising with staff
Work with Practice Managers to ensure appropriate clinical coverage for services provided daily
All ongoing clinical issues that cannot be addressed daily to be reported to the Program Manager, Nurse Manager, and/or Assistant Nurse Manager for any needed action/changes
Evaluate employees at scheduled intervals, obtain and consider all relevant information in evaluations

and support staff by giving praise and constructive criticism

Motivate, coach and mentor staff to improve quantity and quality of work performed and provide

training and development opportunities as appropriate

Perform work according to all rules, regulations, policies and guidelines of the agency
Attend seminars, conferences and job related trainings
Follow agency policy and departmental protocol regarding work schedule, calling in when arriving late or when absent, break and lunch periods and observing provisions of Fair Labor Standards Act
Submit leave requests in advance (according to departmental protocol) for annual leave, personal leave, and foreseen sick leave
Submit leave requests for unforeseen or emergency sick or personal leave immediately upon return to work and provide documentation for use of leave, as required
Present a neat and clean appearance. Wear clothing suitable to job and environment based on clientele served.
Observe agency policies on health, safety, security and sanitation; notify supervisor of circumstances or situations that present health hazards
Does not use or knowingly permit others to use agency property for personal business

Required Knowledge & Skills:

Knowledge of access to treatment timeliness (refer to KPI standards for CCP)
Knowledge of outcomes being achieved through collaboration with data provided by Practice Managers
Knowledge of agency confidentiality policies
Knowledge of recovery focused concepts and implementation into clinical care and clinical supervision
Knowledge of DBHDD provider service guidelines and changes as needed
Knowledge of principles of supervision, training, leadership and performance evaluation
Ability to prioritize time and resources among primary projects of responsibilities
Ability to develop service plans according to policy and procedures
Ability to remain solution focused in every situation
Ability to teach and provide clinical leadership to other clinical staff and programs
Ability to adapt to changing environments

Competencies:

Communication

Accountability/Responsibility

Cooperation/Teamwork

Creative Thinking

Customer Service

Dependability

Flexibility

Initiative

Analytical Data Gathering

Job Knowledge

Judgement

Professionalism

Quality/Quantity of Work

Leadership

Required Education & Experience: Master's degree with independent license and at least 1 years of supervisory experience in a behavioral health environment. Valid GA driver's license.

Supervisory Responsibilities:

Clearly establishes and communicates goals and accountabilities;
Monitors and evaluates performance;
Provides effective feedback and coaching;
Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles;
Develops innovative approaches to address problems and drive continuous improvement in programs and processes;
Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met;
Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement;
Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism;
Recognizes contributions and celebrates accomplishments;
Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate.

Work Environment:

This job operates in an inpatient behavioral health crisis stabilization setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role provides basic employment support which requires employee to perform in loud/quiet environments, outdoors/indoors, etc. Travel between Gateway sites and in the community is required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway CSB promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

Terms & Conditions:

It is expected that the employee will observe policy regarding the following terms and conditions.

Reporting to work when scheduled; begins and ends work as expected.
Reporting to supervisor upon knowledge of tardiness or absence.
Observes policies in accordance with lunch breaks.
Uses work time appropriately.
Requests and uses leave appropriately.
Dresses appropriately, according to site dress code.
Observes health, safety and sanitation policies.
Performs work according to rules, regulation, policies and guidelines.
Ensures licensure and certification are current and active without suspension or revocation throughout employment.
Ensures compliance with required training, including new employee orientation.
Does not engage in activities other that official business during work hours.
Does not report to work under the influence of alcohol or drugs.
Adheres to Gateway's Standards of Conduct 3.13 and Employee Ethics 3.23.

Any employee may be required to stay at or return to work during agency / program incidents and/or emergencies to perform duties specific to this position or perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and / or emergency.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this job. Duties, responsibilities and activities may change at any time with or without notice.

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