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Summary:

Responsible for ensuring the credit operations employees, contractors, and vendors have the necessary job skills. The Change Management Analyst is responsible for managing and implementing organizational change within Credit Operations; ensuring that changes are adopted smoothly and effectively, minimizing resistance and maximizing the benefits. The Analyst will work with the Manager of Credit Operations to develop and update training presentations and best-in-class documentation to support performance across both internal and external resources within the team. Works closely with the Credit Operations Managers, Performance Analysts and Supervisors to determine, design, develop, and implement training programs for the Credit Ops Department.

Essential Duties/Responsibilities:

Maintain an understanding of specialized Retail Operations programs, and be able to assess impacts to operations processes
Assist with development of operations processes to support Retail Operations programs
Modifies and presents training programs for credit ops team
Support change communication and coordinate end-user training for system implementations
Develops training plans and program materials in response to organizational needs
Participate in development and implementation of new processes and tools to streamline workflow and creative recommendations/solutions for system workarounds until program changes and/or enhancements are made to correct critical issues that arise
Conducts ongoing evaluations to ensure effectiveness of programs and recommends modifications as necessary
Works with Performance Analyst and Credit Operations Managers to identify areas of need and develop improvement plans.
Works to identify areas of opportunity for automation and streamlining of business processes
Develops / writes assessments that cover course materials
Conducts training needs assessments; analyzes employee training needs to determine requirements for new program development
Provide support to operations teams in performing analysis, determining root cause and escalation of process issues to applicable stakeholders
Provide training for new hire on-boarding, process updates and process refresh and enhancement training
May be required to act as a training adviser on individual projects

Education:

Bachelor's degree from accredited four-year college or university. A commensurate level of experience may waive the educational requirement

Minimum Requirements:

3+ years of retail energy experience
3+ years' experience in a Training Design and Implementation Environment
2+ years of project management or business analyst experience
3+ years of leveraging Microsoft tools such as Excel, Macro's, PowerPoint, Teams and Visio

Additional Knowledge, Skills, Abilities:

Demonstrate strong leadership skills
Effectively communicate to a wide range of audiences in both written and oral form
Able to determine development requirements and to design the best way to fill that need
Able to facilitate system training as well as soft skill training
Able to work with a team or as an individual contributor
Able to develop guidelines, procedures and standards.
Able to organize, prepare, and conduct technical presentations and workshops
Able to analyze and resolve problems of various complexities.
Strong work ethic and high level of integrity
Knowledge of SAP is preferred
Ability to consistently use initiative and good judgment to complete assigned tasks
Attention to detail and accuracy are mandatory
Demonstrated high degree of customer and internal client orientation
Ability to work effectively in a team-oriented environment
Ability to work effectively in cross-functional teams
Ability to meet deadlines

Physical Requirements:

Must be able to sit for extended periods of time and view computer terminal(s)
Occasionally requires lifting as appropriate to perform duties and responsibilities

Working Conditions:

Normal Office Environment
Office Hours: 8:00 AM - 5:00 PM CST Monday-Friday

Occasional Travel

Travel between local offices required
Work may involve dealing with people in an unpleasant or strained situation.Overtime required as dictated by team workload including special projects

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.