Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! As a result of these efforts we are proud to share that Forbes ranked Premera among America’s 2023 Best Midsize Employers and America's 2023 Best Employers By State.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com.

As a Capability Product Manager, you’ll work closely with Capability Product Managers and business leaders to drive our product portfolio within our Core Services Capability Product Group (CPG), which provides technology infrastructure, services, and processes that enable Premera’s business and IT capabilities. You will be the bridge between our customers, the business, vendors, and development teams. You are responsible for understanding our business strategies, challenges, and/or customer problems, and validating solutions through research and data. With input from the business, you will independently develop and deliver a strategy designed to meet our business goals and set objectives, expected outcomes, and KPIs. You will be responsible for delivering the product roadmap for multiple products and/or capabilities and collaborating across channels and business areas to achieve the desired outcomes.

This is a hybrid role, with some onsite days required. You must live within driving distance of our Mountlake Terrace campus, located about 15 miles north of Seattle, Washington.

What you’ll do:

• Independently own and drive the direction of the assigned products or capabilities, including establishing the vision and strategy for one or more products or capabilities in alignment with overall corporate strategy.

• Effectively communicate and advocate the product/capability strategy and vision, as well as goals and objectives for specific initiatives to all levels of the organization, including executive leadership.

• Create, drive, and own the product/capability roadmap.

• Balance priorities of feature needs and roadmap, including negotiation and coordination among business stakeholders and technology teams.

• Develop business cases and rationale to validate roadmaps and strategies.

• Develop a deep understanding of the company’s end-to-end business processes and how they relate to technology.

• Manage the overall business requirements, process design documentation and deliverables, leveraging enterprise practices and tools, in alignment with industry best practices.

• Collaborate with peers and leaders across the enterprise to solicit needs and ensure outcomes align with enterprise priorities and goals.

• Define initiative success criteria and business metrics to measure results, including reporting results and making future recommendations based on those results.

• Evaluate and report progress against roadmap and defined outcomes to executive leadership, key business stakeholders, and technology partners.

• Leverage deep knowledge of the challenges impacting the customer experience, including the technical, functional, process, and policy considerations, and creatively define solutions to those challenges; inform and evangelize a strong customer focus and customer experience that aligns decision making.

• Develop a strong collaborative working partnership with other product managers and insourced and outsourced technology teams to manage dependencies on cross-team initiatives.

• Partner with stakeholders to develop appropriate change management strategy and training materials to ensure successful uptake and adoption of new tools and processes.

• Maintain in-depth knowledge of competitive and best practices as well as technical analysis of strengths and weaknesses of the assigned products or capabilities; use knowledge of industry insights and industry best practices to inform ongoing product or capability development.

• May manage a cross-functional insourced or outsourced product team.

• Serve as mentor for lower-level Product Managers and Product Owners.

• Advocate for and build maturity within the product management discipline.

What you’ll bring:

• Bachelor’s Degree or (4) years of work experience in a related field. (Required)

• (8) years of professional work experience which includes knowledge of end-to-end product management lifecycle and previous product management experience. (Required)

• Knowledge and experience in planning, implementing, and managing technology infrastructure services and capabilities, such as cloud and on-premise infrastructure, cybersecurity services, monitoring and alerting services, CI/CD tools and processes preferred.

• Product management experience in healthcare, financial services, or other highly regulated industry in a matrix work environment preferred.

• Experience in a software production environment with Agile development practices, including Scrum and Scaled Agile Framework.

• Experience working in a large-scale enterprise environment with diverse stakeholders.

• Proven ability to think strategically and develop plans and roadmaps to realize results.

• Proven ability to manage multiple products or initiatives in a cross-functional, multi-team environment.

• Ability to build business consensus among stakeholders.

• Proven ability to build strong relationships with peers, stakeholders, technology teams, and executive leadership.

• Strong leadership skills to indirectly manage cross functional teams toward common solutions including the delivery team, product owners, and analysts.

• Excellent analytical skills and proven ability to leverage research and data to support sound decisions.

• Ability to develop and deliver effective business cases.

• Demonstrated ability to build and leverage deep knowledge of the challenges impacting the customer experience.

• Exemplary focus on the customer and proven experience with customer feedback and human centered design methods.

• Track record for thinking broadly and unbiased on technology options, issues, and integrating technical with business and information for complete solutions.

• Technical depth with broad and high-level understanding of domain.

What we offer

• Medical, vision and dental coverage
• Life and disability insurance
• Retirement programs (401K employer match and pension plan)
• Wellness incentives, onsite services, a discount program and more
• Tuition assistance for undergraduate and graduate degrees
• Generous Paid Time Off to reenergize
• Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Salary Range:

National Plus Salary Range:

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.