Job#: 2050148

Job Description:

• Provide deskside and remote support to employees, subsidiaries, partners, and onsite contractors
• Provide customers with technical guidance or direction
• Respond to all assigned tickets in a timely manner
• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
• Research and resolve escalated trouble tickets
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
• On-site and Remote client support of various enterprise and desktop applications
• Establish and maintain a professional relationship with customers, team members and department contacts
• Provide quality customer service that exceeds customer expectations
• Prioritize and organize work to meet requirements, goals and deadlines
• Escalate to manager any situation outside the employees control that could adversely impact the services provided
• Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
• Must be able to lift and move heavy objects (40+ lbs)
• Other duties as assigned

• Must possess and maintain a valid driver’s license
• Excellent customer service and communication skills
• Ability to work under pressure and at a fast pace
• Work well individually and with teams
• Capable of using attentive and active listening skills to gather requirements and assess situations
• Must have good organizational and documentation skills
• Must have excellent verbal and written communication skills
• Proficient with Microsoft Operating, Online and Back Office systems
• Knowledgeable with Apple devices and Apple iOS (iPhone and iPad)
• Willing to travel when needed
• Have a strong desire and ability to learn new things
• Must be able to lift and move heavy objects (40+ lbs)
• Must have good attention to detail

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.