About the Position

At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role is responsible for the implementation, configuration, and/or optimization of systems/platforms by analyzing complex business problems to be solved with automated solutions. With a focus on design, automated solutions, technical implementation, process improvements, and training, this role ensures systems and/or platforms are implemented and maintained effectively to provide the best ROI.

Responsibilities

·       Acts as primary technical resource for tools within the GTM tech stack, working collaboratively across multiple functional areas from conception to implementation of business system changes.

·       Leads implementation, configuration, and/or optimization efforts.  Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales systems, processes, and procedures.

·       Reviews, analyzes, and evaluates user needs to customize and create solutions that support overall business strategies, including creating custom fields, workflows, and automations.  Identifies business requirements and translates into detailed technical system requirements.

·       Designs and optimizes contact lifecycle stage management processes and lead management processes, including lead scoring, and routing, within all associated GTM stack tools.

·       Documents system requirements, defines scope and objectives, and assists in the creation of system specifications that drive system development and implementation.

·       Develops and implements data management strategies to ensure the accuracy, integrity, and security of data.  Develops and maintains reports and dashboards to track key performance metrics and measure the effectiveness of related efforts.

·       Provides training and support to users across the organization to ensure users are proficient and leveraging capabilities effectively.  May lead the day-to-day work of the team and/or various projects.

·       Stays informed about new features and updates to tools within the GTM stack, and evaluates potential impact on operations and strategies.

Who We’re Looking For

·       Bachelor’s Degree in marketing, business, information technology, or related field (or international equivalent), or equivalent experience, required.

·       5+ years of related experience including experience in implementing and configuring HubSpot for marketing, sales, and/or customer service purposes, required.

·       8+ years of related experience, preferred.

·       Strong industry knowledge with the understanding of best practices and processes related to the configuration, deployment, integration, management, and maintenance of systems and/or platforms.

·       Technical acumen with an understanding of a platform’s capabilities and limitations.

·       Interpersonal and communication skills, both written and verbal, with the ability to build and foster strong working relationships with key stakeholders across the business.

·       Strong project management skills with the ability to follow solid project management principles and successfully manage projects and/or programs of increasing complexity through monitoring progress to assure deadlines, standards, and cost targets are met.

·       Highly skilled in analytical and strategic thinking with the ability to use logic and reasoning to identify strengths/weaknesses of alternative solutions, analyze costs and benefits, evaluate options, and implement solutions while managing resources appropriately.

·       Technical skills with the ability to utilize industry related tools.

·       Ability to travel less than 5% of the time.

·       Must be 18 years of age or older.

·       Must successfully complete pre-employment screening process, as required.

·       Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

·       Medical, dental, and vision plans, plus a wellness program with added incentives

·       401(k) savings plan with company match and employee stock purchase plan

·       Continuing education benefits with tuition assistance programs

·       Paid time off including holidays, vacation, sick, personal, and winter close

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

· Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.

· Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask.

· Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.

· Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.

· DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).

· Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.

· Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. 

We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

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