What You Will Be Doing:

• Take ownership of assigned portfolio and proactively present opportunities for improvement.
• Execute department goals, Five-Year Plan (i.e. Operating Capital, expense budget management), new store openings, Tenant Coordination liaison.
• Lead Operations Managers and property team members in delivering superior onsite service across designated assets ensuring compliance with agreed standards. Operations Manager dotted line performance management.
• Spearhead critical infrastructure asset replacement/refurbishment initiatives aligned with long-term capital investment planning and property-level strategy.
• Oversee implementation of robust facility management systems, ensure adoption and use for fiscal resource allocation decisions. Ensure strict adherence to occupational health and safety, environmental, and risk management policies and procedures
• Implementation of national contracts providing consistent application of standards of operation including Janitorial, Maintenance, Vertical Transportation, Procurement; and all revenue-generating programs including Barricades, Trash/Recycling, and Parking within regional alignment. Future expansion may include Storage (currently managed by Specialty Leasing).
• Provide leadership in the renewal and/or execution of all national operational programs including, but not limited to, janitorial, maintenance, vertical transportation, HVAC service, and central plant operations.
• Ensure the financial performance of properties relative to the expenses for national operational programs and support the properties by leveraging these areas for cost control without sacrificing service levels.
• Provide leadership and support to Operations Managers in setting operational standards, specific policies and procedures, and establishing best practices on a portfolio basis.
• Proactively develop and nurture relationships with the internal partners in Leasing, Asset Management, and various additional internal partners consistently exceeding service delivery expectations.

What You Bring:

• We welcome all relevant degrees or certificates from colleges, universities, or trade schools
• 7-10 years as an informed professional with deep background in facility infrastructure, construction management, and building operations to direct property leadership and contribute perspective and ensure long-term asset value is maintained

• At least 5+ years of operations managerial experience

• Experience supporting operational policy and procedures to support the overall function

Why You’ll Love Working with Us:

We know our people make us who we are, and we take pride in recruiting and retaining the best and brightest employees from all backgrounds. We recognize the value of strengthening our workforce with diverse thoughts, voices, ideas and people. This makes our company a rewarding and energizing environment to work in.

As an employee with Macerich, you will also benefit from the following: 

• Best-in-class benefits with affordable employee contribution level
• Annual paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• 401K with a Company Match and Employee Stock Purchase Program
• Enjoy a flexible work schedule with 3 days in-office and 2 remote work days.
• 24 paid volunteer hours annually and employer charitable match benefit
• Calm and ClassPass membership
  
  

Why Macerich

We create places where people come together. Macerich is reinventing the retail experience bringing together the best of shopping, dining, office, multifamily and experiences to meet the needs of the communities we serve. Our properties some of the most vibrant, bustling cities across the country from New York to California, Macerich is setting the bar for transforming retail real estate into our vision for Regional Town Centers for everyone.

Our Culture of Belonging

At Macerich, we prioritize diversity, inclusivity, and equity, benefiting our employees, workplaces, and communities. We actively seek talented individuals from diverse backgrounds, recognizing the strength it brings. Our goal is to create a thriving, respectful environment that celebrates uniqueness and fosters learning. We are proud of our practices promoting equal employment and advancement opportunities. Macerich welcomes all qualified applicants, regardless of protected characteristics. For further details, refer to our Anti-Harassment, Discrimination, and Retaliation Policy. We provide reasonable accommodations for individuals with disabilities. Contact our People team for assistance @HR-Info@macerich.com.