Job#: 2046096
Job Description:
Position Summary:
The primary responsibility is to support the Service Provider Compliance Audit team in monitoring quality, compliance, and performance of all Service Providers contracted by Portfolio Recovery Associates for outsourced collections.PLEASE NOTE: This role has a HYBRID work arrangement, combining Remote and Onsite work from our Norfolk, VA office. (3 days a week onsite/ 2 days a week Remote. 40-hour work week, with flexible working hours).
KeyResponsibilities (other duties may be assigned):
Conducts remote audits of External Vendors and Recovery Service Providers which include: Judgment, Cost, NSF, SIF-PIF, and Performance reviews on pre-selected accounts.
Monthly Calibration Audits with Service Providers to include Balance and Inventory Reconciliations, Financial Reconciliations, Statute of Limitation Audits,Telephone Call Monitoring Audit, Complaint and Dispute Log Audits, and NSF Reporting Audit.
Summarize and deliver audit results and written recommendations to the Service Providers.
Facilitate and resolve the remediation of medium and high risk audit findings identified through the onsite audit which includes constant communication and follow-up with Service Providers via telephone, and email.
Assists and provides guidance to Service Providers with audit related concerns or issues.
Assists and provides guidance to External Legal Recovery Coordinators with Service Provider related issues.
Performs other projects or special assignments as required.
Document retrieval from SFTP site and management of documents on Legal Recovery Audit drive
Professional Experience/Qualifications:
Bachelor's preferred, but not required
Two or more years experience in a high volume legal collection position preferred
Must understand the flow of accounts through the legal pipeline, from selection to final resolution of accounts
Requires advanced knowledge of Microsoft Excel
Must be proficient in Microsoft Office, Windows and Outlook
Strong verbal and written communication skills
Good organizational skills
Must have effective organizational, communication, time-management and interpersonal skills and high attention to detail
Must be able to work independently
Must be able to handle multiple projects and tasks simultaneously while meeting deadlines
Knowledge of Fair Debt Collections and Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA) is required
Demonstrated ability to read and interpret legal documents, and understand legal terminology
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.