Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we grow 5x faster than the overall packaging industry.
Chances are you enjoy products supplied by Berlin Packaging every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.
Combine that with our “Anything is Possible” mindset and our winning culture, our 2,000+ employees agree, we love it here. Our engagement scores are 2x the national average. And every single employee shares in Berlin’s profitable growth.
Are you up for the opportunity of a lifetime? If so, we are seeking an Associate Account Coordinator, who performs a number of tasks related to account management, customer relations, and data analysis. The Associate Account Coordinator manages the lifecycle of a customer order, which includes responding to internal and external requests and timely communication with internal and external stakeholders. This position is based in Secaucus, NJ.
Key Accountabilities:
- Provide exceptional customer service to all accounts.
- Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers.
- Review, track, and manage internal activities from order placement through delivery, ensuring effective communication and customer thrill.
- Source product and review pricing data with management and/or sales to quote pricing and provide reporting.
- Partner with internal stakeholders including sales, supply chain, warehouse and corporate groups to service the customer and deliver branch metrics.
- Fulfills employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity, and driving profitable results.
Knowledge, Skills, Abilities:
- Bachelor’s degree strongly preferred or equivalent experience.
- 1+ years in a customer service, account support, or related role preferred.
- Demonstrates a strong work ethic, problem-solving capability, and ability to learn Berlin Packaging’s business, products, customers, and suppliers.
- Strong interpersonal and communication skills.
- Highly organized and detail oriented.
- Strong time management skills: ability to multi-task, prioritize, and follow up.
- Operates with a sense of urgency.
- Is flexible and open to change and new ways of working.
- High energy, positive attitude, and contributes to a positive team culture.
- Self-motivated; consistently strives to attain goals and seeks self-improvement.
- Technologically savvy.
How is our Associate Account Coordinator role different than other Associate Account Coordinator roles?
A day in the life of a Berlin Associate Account Coordinator could entail customer status meetings in the morning followed by prioritizing production with manufacturers in the afternoon, and closing the day by entering and billing purchase orders.
Working Environment:
Sales and Distribution Center office environment
Berlin Packaging offers an outstanding compensation and benefits package including:
- 1Berlin Shared Ownership Plan
- Profit sharing
- 401(k) with company match
- Medical insurance including dental insurance
- Health Savings Account (HSA)
- Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
- Vision insurance options
- Paid parental leave for up to 12-weeks
- Health club reimbursement
- Tuition reimbursement
- 529 college savings plan
- Employee Assistance Program for mental health and well-being
- Calm app to improve mental wellbeing
- Employee referral program
- Company sponsored life insurance with optional voluntary life insurance
- Company sponsored short- and long-term disability
At Berlin Packaging, we look at candidates’ skills but hire based on traits. We believe in hiring smart, passionate people who are thirsty for knowledge and enthusiastic to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Visit our Careers page for more information on our Anything is Possible culture and Total Rewards offerings.
*This position is not eligible for sponsorship.
*Berlin Packaging maintains a smoke-free workplace.
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