Assistant Housekeeping Manager at Hyatt Hotels Corporation in Nashville, TN

Hyatt Centric Nashville

Come join our Hyatt family! We are searching for someone like you who enjoys taking care of people! We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome Travel Perks!

This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, s/he will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.

Essential Functions:

Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
Effectively communicate changes of assignment sheets as they arise throughout the shift
Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, phones, etc.)
Assist Executive Housekeeper with regular inventories & order of supplies to ensure that par levels are consistent
Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
Instills a calm, organized approach when interacting in stressful situations
Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
Ensure that sufficient staffing is present to meet the daily business demands
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
Assist Executive Housekeeper to recruit, hire, train and successfully support and manage the talent of all new and existing team members

Qualifications

High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience)
Minimum of two years supervisory/management experience in a high-volume setting required
Previous hospitality experience in a Four Diamond quality organization preferred
Proficiency with Windows, Office, Excel and property management systems (Opera)
Must be able to understand, speak, read, and write in the basic English language
Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
Demonstrate ability to compute basic arithmetic