JOB TITLE: Application Analyst
JOB LOCATION: Boston MA
WAGE RANGE*: 50-53
JOB NUMBER: OSD25-0015

REQUIRED EXPERIENCE:

The work environment will be mostly a hybrid approach, with a combination of one (1) to two (2) days on- site and remote work.
Work during communicated peak periods and not to exceed 40 hours in a week. During peak periods, work assignments may have varied start / end times, and may include weekends.
The ability to travel to and work from various client facilities within a 15-mile radius from Downtown Boston. The client will not facilitate or provide transportation or transportation allowance.

JOB DESCRIPTIONThe Application Analyst will perform system analysis, application administration, and application support activities for the HASTUS application, a transit scheduling and operations management application for the public transit industry.
HASTUS is a specialized application utilized for transit operations management. The application consists of an integrated suite of modules used for various functions across transit operations, including service planning & analysis, scheduling, employee work & vacation selection, workforce management, day-of-operation management, and timekeeping for bus, light rail, and heavy rail operations.

Duties & Responsibilities:

Perform system analysis activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support.
Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements.
Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements.
Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides.
Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and / or system integrations.
Respond to and resolve, or escalate, application issues raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution.
Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed.
Perform user access provisioning, including new user account establishment and access permission updates.
Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes.

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.