The Professional Diversity Network has rebranded to TalentAlly. Click here for more information.
Chick-fil-A, Inc
Agent, Support Now-Grand Opening/International
Atlanta, GA
Dec 7, 2024
Full Job Description

Overview

Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.

If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.

The Agent, Support Now-Grand Opening/International is responsible for providing support for all technologies for new restaurant openings and existing restaurants re-opening from remodel. Grand Opening Level I Analysts look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

  • Provide an effortless customer experience to make it easy for restaurants to get answers and solve problems
  • Own the technology support needs of assigned restaurants starting 6 weeks before opening through at least 4 weeks post-opening.
  • Partner with other departments to continually improve support for restaurant openings and to address issues proactively
  • Utilize ticketing system to communicate and thoroughly document issues and opportunities
  • Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively
  • Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platforms
  • Using KCS methodology contributes to the knowledge base by flagging, editing, and creating articles
  • Follow all Standard Operating Procedures
  • Advocate for the restaurants and own issues until completion
  • Maintain restaurant and business acumen by attending and passing all required training to support the platforms and restaurants
  • Support departmental goals such as Quality, Customer Satisfaction, and other key metrics.
  • Adhere to published work schedule and maintain excellent attendance
  • Demonstrate relentless teamwork through collaboration on team projects and initiatives

Minimum Qualifications

  • Earned an Associate's Degree or actively enrolled in undergraduate four-year degree (Bachelors) program
  • Working knowledge of Microsoft Office
  • Ability to work independently with minimal supervision
  • Must be able to type at least 40 wpm
  • Knowledge: topics and information that are applied directly to the performance of work such as:
    • Generally accepted servant leadership principles
    • Knowledge and understanding of Chick-fil-A's corporate Core Four Principles and Corporate Purpose
    • Proficient with Word, Excel, PowerPoint
  • Skills: technical or manual proficiencies that are learned through job training such as:
    • Analytical skills and problem-solving
    • Accountability
    • Adaptability
    • Outstanding verbal and written communication skills
    • Attention to details and good documentation skills
    • Good interpersonal skills
  • Abilities: The capacity to apply knowledge and skills as well as characteristic attributes such as:
    • Ability to use good reasoning to interpret data.
    • Building strong relationships and motivating others
    • Self-motivator, works well under pressure and able to multi-task
    • Decision-making
    • Ability to manage workload

Preferred Qualifications

  • Bachelor's Degree in Information Technology; Computer Information Systems; Business, Marketing Degree, or related field
  • 0-2+ years Help Desk/Call Center experience
  • Customer service experience
  • Hospitality and/or Chick-fil-A restaurant experience, a plus

Minimum Years of Experience

0

Travel Requirements

10%

Required Level of Education

Associate's Degree

Preferred Level of Education

Bachelor's DegreePDN-9daa3306-a777-4eea-8ca4-086eccfab6d0
Job Information
Job Category:
Other
Spotlight Employer
Related jobs
TJX Companies, Inc
Retail Front End Supervisor
TJX Companies, Inc
Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with w...
Dec 23, 2024
Christiansburg, VA
TJX Companies, Inc
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
Dec 23, 2024
Media, PA
TJX Companies, Inc
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the ever...
Dec 23, 2024
Santa Ana, CA
©2024 TalentAlly.
Powered by TalentAlly.
Apply for this job
Agent, Support Now-Grand Opening/International
Chick-fil-A, Inc
Atlanta, GA
Dec 7, 2024
Your Information
First Name *
Last Name *
Email Address *
Zip Code *
Password *
Confirm Password *
Create your Profile from your Resume
By clicking the Apply button, you agree to the terms of use and privacy policy.
Continue to Apply

Chick-fil-A, Inc would like you to finish the application on their website.

Ace your interview with
AI-powered interview practice

Get comfortable talking to hiring managers, receive personalized feedback on areas for improvement, sharpen your ability to answer the most common questions, and build confidence in formulating strong responses on the spot. Click the button below to begin your three free virtual interviews!