Job Description
Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
Summary:
The Vivint 1Stop department is looking for an energetic customer service representative to join our team. Vivint has the greatest salesforce in the world, and our 1stop team plays an integral part in their success. We take pride in doing quality work with a sense of urgency to help our sales representatives while out in the field with things like Licensing, commissions, account troubleshooting, system support, and anything else a sales representative can think of.
Responsibilities:
- Communicate with the sales force by phone, email, text and walk-ins
- Assist new sales reps in completing required onboarding tasks
- Manage employee position changes including promotions, transfers, hierarchal changes etc.
- Update employee profile pages including employee photos, apparel sizes and sensitive personal information.
- Ensure sales reps are properly licensed. This includes providing licensing requirements, sending licensing applications, and fingerprinting.
- Work in Vivint systems like Salesforce, Workday, and other internal programs as needed
- Perform in-depth audits of customer accounts to guarantee correct pay for the sales representatives
- Help Sales representatives troubleshoot systems
Required Skills/Qualifications:
- Must feel comfortable talking to sales reps by phone, text, email and in person
- Proactive attitude
- Superior customer service skills and friendly disposition
- Ability to learn quickly the following systems: MS Outlook, Excel, Salesforce, Domo, and any other Vivint systems as needed
- Proven ability to troubleshoot and problem solve
- Maintain quality and urgency in a fast-paced environment
- Ability to understand the needs of sales reps and how that translates to success
- Understanding the life cycle of a sales representative
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".