LifeSource is hiring a Training & Education Program Administrator (TEPA) for our Tissue Services team. The TEPA will be responsible for planning, developing, coordinating, and executing strategies to fulfill the tissue and eye training program in accordance with processor and regulatory requirements. Creates and delivers progressive and adaptable education curriculum to meet defined objectives, maximize performance and achieve strategic and operational goals. Measures and documents learner’s preparedness of practical and productive knowledge, skills and abilities to execute defined processes and procedures. Effectively manage organizational strategic requirements and relationships with defined partner & customer stakeholders.

As a Training & Education Program Administrator (TEPA), you’ll advance our life-saving work by performing the following job duties:

Develop, deliver and manage a comprehensive tissue and eye recovery training program in accordance with processor and regulatory requirements.

• Define training requirements for onboarding, skills improvement, competency verification and process or procedure based on regulatory, partner and customer expectations.
• Independently or collaboratively design curriculum and coursework as needed using instructional systems designed to guide effective adult learning experiences. This includes writing course documents, learning objectives, course content, scenarios, practice activities, simulation experiences and post-test assessments utilizing the Learning Management System appropriately.
• Facilitate the delivery of training programs in person and/or in conjunction with subject matter expert’s (SME’s) and/or outside vendors ensuring they are conducted in a trainable manner consistent with adult learning styles.
• Identify and train preceptors to assist with on-the-job training, progress and engage in providing feedback to trainees.
  • Document and monitor individuals training plans, measurement of skills, goals and progress.
  • Schedule and conduct regular debriefing sessions with trainee to review and update the status of the training plan, objectives, identify future goals and document trainee’s case experiences.
  • Provide written evaluation of trainee’s progress determining when a trainee can be signed off for independent practice.
• Measure ongoing capabilities to execute established processes and procedures to maintain high quality grafts, low contamination and low error rates, in compliance with safety and regulatory requirements.
  • Actively participate in the team on-call schedule and assume responsibilities to perform on-the-job training, guidance, assessment or evaluation.
  • Regularly engage in observation evaluation, on-the-job or simulation, to assess and document mastery of job skills, techniques and core competencies of all trained team members.
• Support team member performance management through documentation of growth and development opportunities, recognition, and real time coaching and mentoring.

Maintain relationships with defined partner & customer stakeholders, ensuring training program, processes and techniques meet expectations and initiatives aimed at increasing tissue and eye recovery.

• Develop and maintain working relationships with technical contacts at tissue and eye processors, engaging SME’s in providing training to recovery team.
• Participate in obtaining partner & customer feedback verbal and via data reports from processors. Provide analytical and observational progress reports to Leadership defining a plan for achievement of expectations.
• Establish a process to effectively manage, take action and respond to the feedback received.
  • Evaluate internal processes, propose recommendation or changes.
  • Define, design and deliver re-training needs, individually or all trained team members.
• Remain apprised of advancements and changes within the industry and specific area of responsibility, including participation in local and national professional associations/organizations.
• Identify innovative techniques, procedures and areas for the improvement of all aspects of the tissue and eye recovery process.

Lead the organizational strategic requirements of the training program processes, techniques and documentation.

• Maintain skills, ability and required competency documentation to execute the procurement of tissue (including skin, cardiac, vascular, musculoskeletal, and ocular) from incision to reconstruction using established surgical and sterile technique protocols in an operating room or similar environment, in accordance with the Tissue Recovery Specialist job description.

• Participate in Tissue Administrator On-Call (TAOC) schedule to support achievement of organizational strategic plan.
  • Problem solve with team members and provide skill, technique or logistical expertise in all areas of the recovery process.
  • Provide real-time clinical and administrative guidance, leadership and expertise aimed at maximizing all recovery opportunities, maintaining an awareness of all active referrals and pending activity.
• Create and revise new and existing standard operating procedures, collaborating with processors as needed.
• Lead the establishment and implementation of new processes and procedures in response to regulatory or other changes impacting the program or work processes.
• Partner in maintaining the supply room, including the inspection and release of critical recovery supplies.
• Support quality and consistency, engaging in root cause analysis, follow through, and timely documentation of all non-conformance and compliance reports.
• Participate and engage in ensuring successful internal, customer or regulatory audits.

WORK SCHEDULE

Monday - Friday 0800-1700 for office days; Additional on-call shifts, as needed with Trainees: approximately 9 days per month. including a minimum of one weekend per month.

Why Join LifeSource:

At LifeSource, were relentlessly pursuing a day where those in need of a life-saving or life-enhancing organ, eye or tissue transplant receive that gift. By joining the LifeSource team, you will have the chance to positively impact your neighbors in Minnesota, North Dakota, South Dakota and Wisconsin maybe someone in your very own community.

Since 1989, the LifeSource team has worked with our regions’ diverse communities to break down barriers to donation. Bringing a rich diversity of perspectives and experience to our organization at all levels strengthens our ability to serve our community and fulfill our mission. Our values embody how we engage in our work - accountability, adaptability, trust, growth mindset, and kindness. More information on our continued work toward diversity, equity, and inclusion can be found on our website.

We set our team up for success by providing comprehensive on-boarding, as well as on-going personal and career development. Team members are offered traditional benefits such as health, vision, dental, and life insurance, generous PTO, and 401k matching. We also support our team through non-traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions.

LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.

If this sounds like something of interest to you, please read below for further details.

QUALIFICATIONS

1. Requires a combination of education and experience equivalent to 7 years in healthcare, communications, education/training, or a related field, with a minimum of 3 years of that in a medical/surgical or hospital environment.
2. Requires previous proven practiced knowledge of human anatomy and aseptic/sterile technique.
3. Requires demonstrated and proven formal and/or informal leadership capabilities with ability to prepare and deliver training programs.
4. Prefer professional previous experience within the organ and tissue donation industry.
5. Must obtain Certified Tissue Bank Specialist (CTBS) and Certified Eye Bank Technician (CEBT) within two (2) years of entry in the position. Once certified, you must obtain the required continuing education or recertification credits/process.
6. Must maintain a valid driver license and have reliable personal automobile to be used with company reimbursement using IRS guidelines.
7. Demonstrated capability in project management and program implementation with facilitation experience in both in-person and remote forums. Experience creating simulation activities preferred.
8. Knowledge of adult learning theory, program design, and program evaluation or assessment including competency for multi-media presentation delivery and other related technologies.
9. Collaboration and public speaking skills are essential with the proven ability to obtain pertinent information through observation or interview and translate it to a written training program.
10. Demonstrated ability to provide a high level of customer service to internal and external customers with proficiency in the ability to develop and connect with people quickly.
11. Proven self-directed, motivated contributor with a strong initiative and ability to function autonomously, establish priorities and work effectively within a team environment.
12. Strong written and verbal communication skills with the ability to motivate peers, problem-solve and execute discretionary decision-making ability.
13. Must be organized, detail oriented, and have excellent critical thinking and analytical skills.
14. Strong working knowledge of Microsoft Office applications.
15. Demonstrated ability to exhibit a high degree of quality, integrity, and honor confidentiality of appropriate information including, but not limited to, personal team member data, organizational operations or work processes, donor and donor family information, contributor details, any financial information and medical or protected health information (PHI) in accordance with HIPAA.
16. Proven skilled and competent in using technology-based devices and mobile tools such as personal computers and related software, electronic medical record systems, mobile phones, and mobile printing devices.

WORKING CONDITIONS

1. Must be able to participate in an in office and on-call schedule, including working weekdays, weekends, nights and holidays. Will be required to work for extended periods of time.
2. Must be able to travel within the service area (MN, ND, SD) by ground or air.
3. Affected team member in Category I are regularly exposed to bloodborne pathogens and have a potential for this exposure or handle materials that could spread infection (one or more potential opportunities per month). Additionally, they have regular interaction with staff in patient or donor areas in a hospital or clinic setting while performing their assigned job duties.
4. Frequently lift objects up to 50 pounds and carry short distances. Heavier objects should be lifted and transferred using team lifting. Able to push/pull up to 150 pounds with assistance. Able to stand 100% of the time during recovery.
5. Must be able to follow and successfully complete category immunization, health screening and background check requirements.