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Job Description:

Incident Response Operations Specialist – Incident Responder
Oregon Department of Transportation
Delivery and Operations – Region 1
Traffic Management Operations Center (TMOC) / Incident Response Section
Milwaukie

The role:

Do you have what it takes to lead and make decisions during critical situations? Join us as an incident responder! In this pivotal role, you will assist in maintaining safe and efficient travel on Oregon roadways by initiating and clearing traffic obstructions while also ensuring everyone’s safety. You will also act as an on-scene commander at incident sites and interact with private, public and commercial vehicle operators daily. Your decisions will be instrumental in minimizing disruptions to traffic flow while upholding public safety. Apply now for this impactful opportunity!

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Provide minor road service assistance to motorists, clear disabled vehicles from travel lanes and coordinate tow requirements.

• Identify traffic hazards, develop removal plan, coordinate safe expeditious hazard removal, clear hazardous road conditions from travel lanes and provide immediate response to any incidents or hazardous situations that jeopardize the safe and efficient movement of traffic.

• Develop and implement emergency traffic controls that safely optimize traffic movement through or around the incident location.

• Provide on scene leadership in situation assessment, traffic control and coordination of activities in adherence to the Incident Command System.

• Prepare and process motorist assistance logs, incident reports, damage claims and other documents required for incident investigations.

• Supervise removal of wreckage and debris and coordinate clean-up activities.

• Initiate emergency road closures caused by weather or other natural disasters and coordinate with the transportation maintenance operation center and highway maintenance operations to restore safe conditions.

• Maintain equipment, shop facilities, vehicles and tools in clean and serviceable condition.

• Participate as a member of the incident response team: communicate and enhance group effectiveness through decision making.

• Establishes and maintains a professional working relationship with all internal and external customers.

• Work is performed alone, outdoors in all weather and traffic conditions and may require lifting up to 50 pounds.

• Work may require extended hours and being on call including nights and weekends due to emergency situations.

• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

Two years of experience related to the duties of the position. One year of this experience must include public safety or transportation related experience.

Special qualifications:

Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

This position requires a maximum 45 minute response time to 2440 SE Stubb Street, Milwaukie, Oregon 97222 for emergency call-outs.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.

• Experience using tools to create a safe space for emergency responders during an incident.

• Experience working under tight timelines and frequently changing priorities.

• Experience working with the public in emotionally charged situations.

• Experience working in high density traffic, freeway or road systems.

How to apply:

• Complete the following required steps:

  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

  • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.

    • Your cover letter must be limited to no more than two (2) pages.

    • Please address your cover letter to Geoff Bowyer, Traffic Management Operations Center and Incident Response Manager.

    • Generic cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.

    • You must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.

  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.

• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.

• If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-910-6372 or email ODOTRecruitmentCC@odot.oregon.gov.

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. We are also unable to proceed with Curricular Practical Training (CPT) program requests.

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Incident Responder, Safety, Roadway, Highway, Incident Response, Road Side Service