Who we are
With more than 13,000 stores in the U.S. and 84,500 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day. Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience - and we need your help.
About This Opportunity

Key Responsibilities:

Responsible for troubleshooting any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates. Responsible for providing in person technical support for internal customers. Responsible for providing White Glove support for Endpoint Compute to Senior Leaders and Executives.

• Coordinate with customers, internal staff and external partners to identify technical solutions.
• Creates, maintains and updates documentation with most relevant information.
• Assess internal and/or client's business problems and recommend alternative solutions using independent judgement.
• Collaborates with all Information Technology & compliances policies.
• Deploy, offboard and maintain deskside hardware to internal customers.
• Support Windows, MacOS operating systems, printers and applications.
  
  Education and Experience:
• Education Bachelors/4yr degree
• Years of Relevant Work Experience 4+ yrs
• Years of Management Experience NA
• Certifications/Licenses CompTIA A+ Certification and Network+ certification, or a combination of equivalent and experience

Proficiency with support software such as SharePoint, Microsoft 365 and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration.

• Proficiency with support software such as SharePoint, Microsoft 365 and other Microsoft applications as well as portfolio of software applications.
• ITIL, Cisco and Microsoft product certifications are a plus.
• OS and software deployment experience.
• A passion for providing excellent end user experience is required.

Exceptionally strong analytical and problem-solving abilities.

• Multi-tasking skills

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.