How to Apply
Submit your resume and cover letter on (link to posting - see below for suggested wording)
Job title: Enrollment Management Student Ambassador
In addition to completing the online application, a cover letter is required for consideration for this position and should be attached to the first page of your resume. The cover letter should address your specific interest in the position and include your current and future (if available) class schedules.
Who We Are
The Enrollment Management Student Ambassador team is a group of highly motivated, hard-working students who serve as University of Michigan-Dearborn representatives in order to assist prospective students, current students, and parents in understanding University policies and procedures related to the admissions process, financial aid process, registration, paying student bills, and applying for graduation.
Why Work at Michigan?
- Students will work up to 20 hours per week
- Development of communication, presentation, and problem-solving skills
- Deeper understanding of University policies and procedures
- Appreciation of diversity and inclusion
- Experience in a variety of office environments
- Flexible schedule around classes
- Shift/Hours/Days: Varies every 4 months, may include nights and weekends
Responsibilities*
- Group and individual campus tours
- Prep recruitment event/visit materials
- Assist at recruitment and enrollment events
- Answer student questions in-person, on the phone, and by email
- Utilize a case management system to escalate complex questions
- Teach students how to submit documents via the student portal
- Make outbound calls to prospective and current students
- Other office responsibilities as needed
Required Qualifications*
- Excellent communication skills
- Strong technology skills
- Proficiency in Microsoft Office, Google Suite, and U of M-Dearborn student self-service
- Possess dependability, leadership skills, and Wolverine pride
- Integrity and trustworthiness in dealing with confidential student information
- Reliable transportation to campus
- Must be a current student
- Must maintain at least a 2.5 cumulative GPA
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.