Job Summary
The Connected Living team is driving a key transformation at Comcast - to make the Xfinity app the way our 30 million+ customers interact with Xfinity. The Xfinity app is the digital destination for our customers to enjoy the power of our products and experience effortless service and support. The Connected Living team develops and manages the Xfinity app as part of our mission to deliver a powerful and simple connectivity experience. The Senior Product Manager, Customer Onboarding will report to the Sr. Director, Customer Onboarding and deliver key Xfinity app Commerce experiences that enable customers to seamlessly grow their relationship with Xfinity. We are seeking a Senior Product Manager for our Customer Onboarding team. You will manage product portfolios and roadmaps, ensuring high-value solutions. Collaborate with engineers, designers, and directors to integrate business needs and customer insights into the features you build. Customer Onboarding focuses on bringing customers into the Xfinity app, providing an engaging first-time user experience and helping set up home internet and devices.Job Description
CORE RESPONSIBILITIES:
Strategic Technical Insight- Understand business needs, grasp technical limits to enhance customer experience. Solve pain points while aligning with business objectives. Perform competitive analysis and conduct market research.
Roadmap Development and Alignment- Build, prioritize, and align the product roadmap, ensuring consistent value delivery that meets customer and leadership expectations.
Daily Collaboration and Execution- Interface with teams to gather requirements, write user stories, and manage sprints in Jira. Ensure successful execution and release. Mobile app product management experience is a plus. Working knowledge of Agile methodology in a dynamic working environment.
Technical Fluency- Collaborate with engineers to understand technical details and their impact on customer experience. Make quick, informed decisions and prioritize strong relationships with engineering teams.
Operational Excellence- Set product success criteriaand lead grooming/refinement sessions to guide product direction and prioritize features based on value. Use independent judgment and discretion for important decisions.
Collaborative Flexibility- Strong collaboration skills are essential to work closely with designers and engineers to develop optimal solutions. Flexibility to adapt and change plans is crucial for achieving the best outcomes.
Proven Product Management- Experienced in software development, Jira, user stories, and data-driven decisions.
Feature Ownership and Leadership- Represent your features to senior leadership, lead discussions, and explain the vision, development, and processes. Actively embrace a leadership role.
PREFERRED QUALIFICATIONS:
- Bachelor's degree
- 5+ years in product management
- Agile methodology knowledge
- Proven software development experience
- Mobile app experience; design/engineering a plus
- Data-driven decision-making
- Competitive analysis and market research experience
- Successful track record with high-impact products
- Excellent communication skills
- Experience with new product initiatives and platform integration
- Commitment to inclusion, diversity, and ethics
EMPLOYEES AT ALL LEVELS ARE EXPECTED TO
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
DISCLAIMER
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Thispositionis ineligible for visa sponsorship. To beconsidered for thisrole, you must belegally authorized to work in theUnited States andnot requiresponsorship for employment now or inthe future.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Writing User Stories; Collaboration; Prioritization; Adaptability; Teamwork; Product Management; Communication
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years