Revvity is seeking a Senior Customer Support Engineer to join the South Region Service Team. The individual will be joining a team that is responsible for supporting our Life Science customers throughout the South Region of the U.S. Individually, the position will be working primarily in Texas, with a reasonable amount of the work being in and around Dallas. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.
Responsibilities:
The primary duties of the Senior Customer Support Engineer are to install, maintain, verify performance, and repair equipment at customer sites, ensuring best-in-class service:
Install, Maintain, and Repair at various customer sites
Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
Achieve response time targets to contract customers
Keep area Team Leader and Area Sales Manager informed of all issues
Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
Manage and complete all Service Orders in a timely manner
Order and maintain appropriate inventory to support the territory
Provide non-contract customers billable estimates for servicing of instruments
Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
Complete expense reports for usage of company credit card
Complete company assigned training in a timely manner
Report potential quality issues via the corrective action process
Travel 30% by car to customers in the Dallas area
Travel 40% by car to customers outside of the Dallas area but within Texas
Travel 30% by car or plane to customers in the South Region of the US
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Basic Qualifications:
BS/BA degree
5+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
OR
AS/AA degree
7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
Preferred Qualifications:
Excellent organizational and communication skills
Experience with multi-label detection plate readers, radiometric detection instrumentation, automated liquid handling systems
Previous OEM service experience (Hamilton, Beckman, Hidex, Agilent, Tecan, Promega, BMG)
Ability to troubleshoot and diagnose complex technical issues
Strong electro-mechanical skills
Valid Driver's License
Experience in MS-Office products