How to Apply

A cover letter and resume must be submitted for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.

Summary

Information and Technology Services (ITS) is looking for a Business Analyst Intermediate to join the Enterprise Applications Services (EAS) Salesforce Center of Excellence (SFCOE) team within ITS.

You like working on a highly collaborative Salesforce team bringing new ideas and perspectives. You like to analyze business processes, gather requirements, document and test Salesforce solutions. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.

Remote work is currently available with the possibility to renew every year based on University and ITS leadership directive, business needs, and/or performance.  You will need to occasionally attend meetings on the Ann Arbor campus and be within a reasonably commutable distance. Details can be worked out with the hiring manager. Standard working hours are in the eastern time zone.

This position is a three-year term limited position.

Responsibilities:

• Coordinate with Salesforce Unit Liaisons (SULs) and users to identify business requirements and translate them into scalable Salesforce solutions 
• Create functional specifications, process flows, data models, and other relevant documentation.
• Assist and/or lead training sessions for end-users to ensure they are proficient in using Salesforce effectively.
• Provide ongoing support and address user inquiries or issues related to Salesforce functionality and other third-party platforms.
• Write test scripts, perform user acceptance testing (UAT) and assist SULs in validating the solution.
• Work with the SFCOE and project managers to ensure work is being prioritized and communicating any variances  
• Educate and promote CRM standard procedures to guarantee that the solutions produced are highest in class for the university's business strategy

Required Qualifications: 

• Bachelor's degree in a related field and/or equivalent combination of education, certification and experience.  
• Minimum of two years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently.

Desired Qualifications

• Excellent knowledge of Salesforce Education Cloud platform, Experience Cloud and Events Management (Blackthorn) 
• Salesforce Administrator Certification or Salesforce Business Analyst Certification
• Excellent verbal and written communication skills
• Experience working as part of a team to meet customer expectations

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Dental and Vision Insurance
• Parental and Maternity Leave

Additional Information

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.