Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX or Richmond, VA.
Position Summary:
Tax credit Operations supports the Capital Markets line of business in the Commercial Bank division of Capital One, consisting of a portfolio of tax credit investment products including New Market Tax Credits and Alternative Energy Tax Credits.
Responsibilities:
Support the management of all operational processes and portfolio of active credit facilities and equity investments for New Markets Tax Credit and Alternative Energy Tax Credit loans and investments.
Role responsibilities include but are not limited to:
Advance operational strategy and future oriented goals, while inspiring innovative team mentality
Develop relationships and build buy-in with internal stakeholders (including Accounting, Tax, Finance, Line of Business, Risk, Technology, and Leadership) establishing clear communication models around product support
Ability to flex message to audience
Become a product, operations, and overall subject matter expert in the Tax Credit industry
Prioritize and drive team workflow, both ongoing and ad-hoc
Support team and organizational compliance, risk, and uphold exceptional customer service
Assist on the development and regular reporting of team metrics to senior leadership
Co-lead team projects and process improvement initiatives
Maintain and develop client relationships while delivering a beautiful client experience
Contribute to action plans aimed at increasing operational efficiencies
Fulfill periodic audit requests from both internal and external auditors
Assist internal operations groups with daily, monthly, and quarterly reports
Ideal Candidate will possess:
A driven mentality and eagerness to develop their knowledge around complex products and lead operational functions in support of the Tax Credit portfolio
A desire to lead through inspiration and empowerment
Excellent written and verbal communication skills
Project management experience, and ability to lead multiple initiatives, timelines and deliver quality products
Ability to discern solutions from both detailed and high level data
Excellent interpersonal and teamwork skills
Presentation skills and comfortable speaking in front of associates across the organizational hierarchy
The Candidate should possess and be willing to contribute to the development of financial industry "Skills of the Future" which include, but are not limited to:
Tech Fluency - Candidate has a desire to understand top-level technology trends and the possibilities these trends offer their team and their LOB
Design Mindset - Candidate doesn't just optimize, he or she challenges assumptions and constraints with the process
Workload Management - Candidate gathers information from a broad range of sources to make the best decisions and work efficiently
Adaptive Thinking - Candidate can consider different viewpoints that conflict with their natural bias
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 50 miles of one of the hub locations based in 28203, 75024 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 4 years of experience in banking operations
At least 4 years of banking or financial products experience
At least 4 years of middle or back office experience
Preferred Qualifications:
Bachelor's Degree or Military experience
5+ years of banking or financial products experience
5+ years of experience using Advanced Commercial Banking System (ACBS)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).