How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume.  The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. 

Responsibilities*

40%

- Coordinate provider clinic schedules, patient and procedural scheduling for all patients referred to Otolaryngology Head and Neck Cancer service.  
- Schedule surgical procedures for multiple surgeons. Cancel and reschedule OR cases as needed. Confirm/verify OR cases with the appropriate operating rooms on a daily basis and maintain   a surgery calendar.
- Communicate with the patient to confirm OR dates and times.
- Relinquish OR time if surgeon does not have cases to fill the rooms. Utilize available OR rooms for other dedicated surgeons with OR cases needing OR availability.

20%
- Provide expert skill at clinic scheduling/grid management and adherence to standard work procedures, including thorough documentation standards. 
- Opening and closing schedules, rescheduling patients according to Ambulatory Care Operating Principles.

15%
- Anticipate and problem solve issues with clinic and ancillary testing schedules.
- Manage daily work queues.
- Manage phone calls from internal and external customers related to surgery.
- Staff members in this classification are expected to exercise judgement in identifying problems, seeking and implementing solutions.

10%
- Cross train and provide backup coverage to the Otolaryngology Head and Neck Surgery scheduling team.  

Required Qualifications*

• High School Diploma or GED.
• 3 - 4 years of experience.
• Prior experience performing complex scheduling.
• Demonstrated customer service excellence and attention to detail.
• Ability to work well independently as well as collaboratively within a team setting.
• Knowledge of basic medical terminology.
• Familiarity with obtaining medical records or professional medical billing.
• Strong organizational, problem-solving, and prioritization skills.
• Ability to multi-task and work in a high-volume area.
• Demonstrated active listening, verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices.
• Demonstrated excellent attendance and reliability.
• Requires flexibility in all aspects of work assignments. 

Desired Qualifications*

• Experience working within a large, complex, outpatient healthcare setting.
• Knowledge of MiChart (EPIC-Cadence) and ORMIS scheduling; demonstrated proficiency with MiChart, Careweb, Microsoft Outlook, and ability to navigate between systems.
• Previous experience working with clinical staff (nurses, mid-level providers, and physicians).
• Working knowledge of cardiology/vascular/surgical terms, testing and procedures

Work Schedule

Monday-Friday between the hours of 7:30am-5:00pm 

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.