Day To Day Responsbilities:

18-20 hours a week and 1 day/week in office

• Provides onsite and remote IT support for regional facilities (hardware, systems, teleconferencing, etc.)
• Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner (with special emphasis on customer service when interacting with our executive staff).
• Work as part of a global ticketing queue (Service Now) for end users to report issues and requests.
• Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
• Collaboration Support - Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers.
• Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
• Security: Understand and assist with the tools and process required to identify, test, deploy and support security patching.
• Network Connectivity: Provides support for network connectivity or related network issues for the user community.
• Performs related duties and fulfills responsibilities as required.
• Follows company standards and procedures.

Must Have:

• PC Imaging Experience
• Experience working with a Ticketing system Service Now preferred (also open to Zendesk/Team Dynamix)
• Experience supporting Office 365 and identity management components.
• Excellent technical knowledge of laptop and desktop computers including Windows 10/11 laptops
• Strong ability to quickly learn new information system technology.
• Strong organization and multi?tasking skills.
• Strong analytical skills; ability to think big and scale quickly.
• Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.

Nice To Have:

• Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment.
• Experience with BitLocker
• Autopilot or Intune (Azure Cloud services)
• Additional Certifications such as MCP, A++, CompTIA A+ preferred.

Pay Range: $19/hr to $22/hr