Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.

• Manage all aspects of FQHC site operations, including patient care, scheduling, and collaborate with other departments to ensure seamless patient care, specifically:
• Oversee the day-to-day business operations and its programs and activities to ensure compliance, efficiency, and client satisfaction (e.g. evaluate client flow through the clinics, monitor wait times and no-show rates, etc.).
• Create, implement and manage a staffing plan, including determining appropriate skill and number of clinical/non-clinical staff members.
• Develop and manage the FQHC site budget, Monitor expenses and identify areas for cost savings, Ensure accurate and timely financial reporting
• Represent the FQHC site at meetings and events. 
• Address operational issues raised by medical clinic staff (e.g. nurse practitioner, nursing, physicians, employees), payors, referral sources and clients and seek out appropriate avenues for improvement.
• In conjunction with leadership, develop and implement procedures, policies and means of accountability that result in complete continuity of client care and best outcomes; ensuring that all policies and procedures are compliant with NCQA accreditation standards and State of Ohio regulations
• Lead the FQHC site through the accreditation and licensure process
• Provide support for operational reviews of clinical performance measures including program performance, productivity, client satisfaction and show rates, contract compliance, etc...
• Work with project stakeholders and cross-functional teams to gather business requirements for new services and projects.
• Participate in organizational process and quality improvement.  Lead the practice with a mindset of continuous improvement.
• Identify opportunities to increase business and scope of services provided by the clinics.

• Establish, implement and maintain efficient processes for ordering and monitoring supplies and equipment.
• Effectively interface with and influence all levels of the agency and external organizations; promote appropriate communication between physicians, nursing and clinical staffs.

• Stay up to date in your field and serve as the subject matter expert (SME) for training and systems. 

• Lead, coach, and mentor assigned direct reports, as well as oversee and uphold performance standards and the level of accountability within the department
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership, promote an inclusive work environment and present the Agency in the most positive light with all internal and external contacts.

Education & Experience:

• Bachelor's degree in related field; master’s degree in business or public administration preferred
• Registered Nurse (RN) license in the State of Ohio
• 5+ years medical practice management, where measuring and managing performance was required
• Demonstrated experience in staff supervision and development
• Experience in or strong understanding of FQHC operations and NCQA accreditation standards