Summary
This position is located at Bureau of Engraving and Printing, within the IT Support Division WCF. As an Information Technology Specialist (CUSTPST), you will be providing customer support in performing a variety of technical and administrative duties associated with the acquisition, installation, use, and maintenance of Bureau information technology (IT) systems, equipment, and associated materials.
Duties
The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
As an Information Technology Specialist (CUSTPST), you will:
- Participate in the analysis of Bureau systems requirements with particular emphasis on issues concerning needs for and uses of peripheral equipment.
- Secure information regarding workloads placed on existing equipment and on the quality of equipment performance under such circumstances.
- Continually secure current information concerning industry developments and identify potential areas for application to Bureau systems.
- Provide technical support, advice, and assistance to equipment users.
- Respond to information concerning equipment failures and analyzes problems to determine whether the cause is in the hardware or in the operating software and take appropriate action to correct problems including maintenance, repair, or replacement of equipment.
- Administer and serves as technical representative for equipment maintenance and supplies contracts.
Requirements
Conditions of Employment
- A one-year probationary period may be required.
- Public Trust - Background Investigation will be required.
- Complete a to determine your suitability for Federal employment, at the time requested by the agency.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a government-issued charge card for business-related travel.
- Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
- Shift Work: This facility operates on a 24 hour per day, three-shift basis. Assignment to a specific shift cannot be guaranteed. The successful applicant must be available to work on all three shifts on a rotational basis.
- Weekend work and overtime, if applicable, will be scheduled when needed based on production requirements as determined by Management.
- Click "Print Preview" to review the entire announcement before applying.
- Must be U.S. Citizen or U.S. National
Qualifications
This opportunity is also open to under Announcement 25-BEP-12644750. Please refer to that announcement for details on open period, eligibility, and how to apply.You must meet the following requirements by the closing date of this announcement.
Specialized Experience for this position includes
For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-12 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Specialized experience includes experience:
-Providing IT services such as designing, developing, testing, or documenting end user applications and solutions. AND
-Maintaining information security architecture for an agency's information technology, infrastructure, including WAN, LAN, Internet, extranet, and intranet. AND
-Developing policy, standards, and processes that provide for the efficient and secure operation of agency information technology (IT) systems.
For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-11 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Specialized experience includes experience:
-Participating in technical planning, product evaluation, and report development. AND
-Providing IT services such as maintaining or integrating end user applications and solutions. AND
-Partnering with customers to recommend enhancements or technical business solutions to improve operation efficiencies to existing IT processes.
For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-09 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Specialized experience includes experience:
-Performing IT Customer Support work that involves explaining IT systems to users. AND
-Installing, configuring, troubleshooting, and communicating IT issues inside the business unit in order to provide first-contact customer service problem resolution. AND
-Identifying and implementing improvements to work IT processes and procedures
OR
You may substitute education for specialized experience as follows:
Ph.D. or equivalent doctoral degree
or
3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.
In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.
Rating: Your application will be evaluated in the following areas: .- Specialized Experience
- Communication
- Technical
- Analytical
Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories; Gold (highest quality category), Silver (middle quality category), or Bronze (minimally qualified category), depending on your responses to the online questions, regarding your experience, education, and training related to this position.
A subject matter expert may be used in the evaluation. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee (eligible for the ) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.Required Documents
To apply for this position, you must submit a complete Application Package which includes:
All applicants must submit a résumé showing work schedule, hours worked per week, dates of employment and duties performed. The experience may have been gained in either the public, private sector or . One year of experience refers to full-time work; part-time work is considered on a prorated basis. All applicants are required to submit arésumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view .
All applicants must submit vacancy assessment question responses: All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veteran's preference, please see . In order to be considered for veteran's preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click for eligibility and a detailed list of required documents you must submit in order to be eligible.
EDUCATION DOCUMENTATION:
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.