We are seeking a dedicated and customer-focused Health Care Assistant to join our team in our dental, medical and behavioral health department, located in Mansfield, OH. The ideal candidate will play a crucial role in ensuring a positive patient experience from the moment they enter our facility. As a Health Care Assistant, you will be responsible for efficiently and accurately registering patients, verifying insurance information, and assisting with any administrative tasks related to patient intake.

Full-Time: Monday-Friday

Wages: Starting at $15.50 per hour

Attending to your needs today:

• Your ideas, input, and contributions are valued and recognized
• Excellent clinical, administrative, and management support
• Forward-thinking, collaborative, transparent, and inclusive company culture
• Employee Assistance Program
• Competitive Medical, Dental, and Vision plans
• Competitive compensation
• Paid Time Off
• Gym membership discount
• Tuition assistance
• Protecting your future:
• 403(b) retirement plan with match
• Employer-paid life insurance
• Employer-paid long-term disability

About Us:

Third Street is a patient-centered medical home driving change in the community. We adapt to the needs of those we serve while building services to fill gaps in care to invest in a healthier future for all. At Third Street, we provide high-quality care through the continual learning of our employees and by building a diverse team. We value our employees, communicate our expectations, and train our team on best practices.

Mission:

To deliver comprehensive health and wellness care, accessible to all in the communities we serve.

MAJOR AREAS OF RESPONSIBILITY:

• Maintains standards of service excellence by following AIDET. Provides and promotes a professional, positive climate within the workplace.
• Receives calls and schedules appointments.
• Verifies insurance ahead of time for scheduled appointments.
• Answers/screens telephone calls and forwards to appropriate personnel.
• Records phone messages and distributes appropriately.
• Accurate data entry of patient information.
• Sets up payment plans and/or contracts with patients for high balances
• Accepts patient payments and records accurately. Maintains acceptable level of collection rates.
• Processes medical records according to procedure.
• Understands patient rights and HIPAA privacy rule.
• Type correspondence, memos, notices, reports accurately.
• Operates standard office machines and equipment
• Produces necessary agency and patient printed materials/notices for distribution.
• Cross-trains in other areas of office procedures and actively participates in committees and meetings as assigned.
• Complete all required training and competencies within a timely manner.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent (Preferred)
• Experience with EMR/EHR (Preferred)
• Experience with customer service (Preferred)
• Experience with office duties (Preferred)
• Experience with insurance verification (Preferred)

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