Events Concierge Coordinator - Full Time at Hyatt Hotels Corporation in Lahaina, HI

Hyatt Regency Maui Resort and Spa

The Event Concierge position has been created to not only meet, but more importantly exceed the expectations of the meeting planners and guests. The Event Concierge is responsible for double-checking all function rooms prior to start time to ensure total satisfaction with facilities and equipment per the client’s specifications. The Event Concierge is the liaison between the hotel and the meeting planner. They will handle everything from tracking boxes, getting scissors or a doorstop, to bringing the meeting planner their first cup of coffee in the morning.

The Event Concierge monitors the planner’s personal and practical needs throughout their stay, solving possible pitfalls and seeing opportunities before they occur.

Event Concierge Job Specifications:

• Perform Meeting Room Inspections

• Provide added services to repeat customers who may have hinted to something previously.

• Meet and Greet Site inspections when possible

• Confirm that VIP rooms are set accordingly

• Constant contact and communication with the guest

• Learning the group program in detail

Service Essentials

• Greet every guest with a smile

• Use the guest’s name at every opportunity

• Provide quick and efficient service

• Offer assistance and provide options

• Thank the guest and invite them back

The hourly rate range for this position is $26 to $29 per hour.

This is not your typical career opportunity. This is the Hyatt Touch.

“Hyatt Hotels Corporation is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.”

Qualifications

Must be flexible with availability
Must have Organization and communication skills
Prior Coordinator and Events/Sales skills preferred
Computer and system skills preferred
Teamwork and multitasking skills