Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
Plan, organize and manage the efficient operation of all Cloud Hosting platforms (Private and Public Cloud) and all related technology and processes in support of the North American business operations. This is achieved through the effective orchestration of people, processes, technology and service providers. Develop and maintain collaborative, robust relationships with key business stakeholders and peer IT leaders in North America and at the Group level. The Director of Cloud Hosting will drive compliance and ensure adherence to ITIL Governance frameworks. Drive Operational Compliance by providing guidance, coordination, and reporting of audit and security remediation activities.
Key Performance Indicators
Systems availability, health, and performance Compliance (PCI, SOX, etc.) Collaboration with business partners Development of colleagues
Principal Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Responsibilities and essential job functions include but are not limited to the following:
● Accountable for setting clear and compelling strategy for North American Cloud Hosting and
manage budget related to capital and ongoing operating costs
● Manage vendor/carrier strategy and execution
● Build and maintain appropriate and effective business relationships to ensure understanding of
business requirements and future plans
● Manage Level 2 and Level 3 support issues including major incident management
● Manage all Cloud invoice processing and work with the Accounts Payable department to ensure
timely payment within corporate guidelines
● Build, develop, mentor, and manage the team’s capabilities.
● Identify and facilitate operational efficiency improvements by establishing appropriate risk
mitigation strategies and implementing service improvement plans
● Develop knowledge base to enable effective issue management and resolution within Level 1, 2
& 3 support including a repository of architectural and technical documentation
● Manage design and implementation of DR and failover capabilities
● Manage OCC Support for NA including monitoring, ticket management, outages, Level 1
support, etc.
CANDIDATE SUMMARY
Required Experience
● Expert with multiple databases and computing environments
● 12 years experience with a minimum of
● 5 years in a leadership role
Required Leadership Traits and Characteristics
● Mentoring and training of colleagues
● Servant leadership approach
● Ability to inspire others to achieve Rentokil Initial’s objectives and to hold them accountable for
high standards of performance.
● Take care of the team.
● Gain the hearts and minds of others to gain loyalty to the vision.
● Highlight the successes and achievements of the team.
● Develop confidence, presence, and influence across the team and wider business.
● Protect and promote the team and its reputation within the larger organization.
● Take active steps to obtain the necessary personnel, resources, training, and information for the
group.
Formal Education, Qualifications or Training Years of Experience Type of Experience Required/Preferred
12 (Twelve)+ years Related experience Required
5 (Five)+ years Management Experience Required
● Experience operating in IT organizations as large as 100 employees, in companies with
revenues at least $1B USD.
● Deep and broad Governance experience with a particular emphasis on finances, process
creation and refinement, and ensuring compliance to standards.
● Excellent oral and written communications skills, including the ability to concisely explain
technology solutions and business challenges in presentation format.
● Strong business acumen and clear understanding of business processes.
● Driving organizational change through partnering with others to identify opportunities for
improvement and process enhancement,
● Ability to operate in complex, often ambiguous circumstances, with a high capacity for
successful multi-tasking, and managing multiple priorities.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
Know Your Rights - Workplace Discrimination is Illegal
Pay Transparency - Nondiscrimination Provision
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