Responsibilities / Tasks

• Manage the spare parts shared inbox, to ensure customers receive proposals, orders and order confirmations in a timely manner.
• Manage incoming customer requests for all GEA equipment, including parts clarification and request routing to the proper personnel (Includes Shared Inbox Customer Handling)
• Responds to customer inquiries in a timely and professional manner (email, phone, portal, etc.)
• Efficiently creates & communicates offers within CRM/ERP (SAP) & online via customer portals
• Efficiently processes orders (within CRM/ERP & online via customer portals) as well returns/warranties
• Enters customer information into CRM and process customer account set up with shared service center.
• Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests.
• Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary.
• Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner.
• Balances open tasks with other customer support priorities within the team or department when known.
• Other Part Sales department tasks and assignments as directed by department manager.
• Desired working hours: 8:30AM until 5:00PM; may be selected to provide remote (phone) Emergency weekend support as part of a rotation.

Your Profile / Qualifications

• 3-7 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills with an ability to provide solutions in a timely manner.
• Experience with spare parts handling.
• Ability to understand OEM manuals and engineering drawings.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to type in P/Ns efficiently into software order entry screens.
• Able to multi-task and work under pressure in a service environment.
• Self-motivated and highly organized. Must be able to work independently and as part of a team.
• Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a work day.
• Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software.

GEA offers competitive pay and great benefits.

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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